Eyeglass World

I had a truly wonderful experience at Eyeglass World in Tempe, AZ. From start to finish, the entire team was kind, professional, and welcoming ... but I especially want to call out Kristi, who was absolutely phenomenal. Kristi stood out for her honesty, attention to detail, and the thoughtful, relevant way she answered every question. She took the time to ensure I fully understood my options and made the process feel calm, informed, and genuinely valuable. Her warmth, politeness, and professionalism extended not only to me but also to my friend when we visited together, which speaks volumes. I was in a time-sensitive situation needing both distance and computer glasses, and Kristi went above and beyond to help get me in quickly and efficiently. Her effectiveness, paired with her care and precision, made what could have been a stressful experience feel seamless. It's rare to encounter such consistent kindness and excellence in service, and Eyeglass World in Tempe truly delivered. If you're looking for a place where you'll be treated with care, integrity, and expertise, this is it. Highly recommend! And if you have the chance to work with Kristi, you'll be in excellent hands.

I had a fantastic experience at Eyeglass World! The optometrist was thorough and professional, making the eye exam a breeze. What's even better is that I saved a significant amount of money compared to other places. The staff was helpful in finding the perfect contact lenses, and the whole process was quick and easy. Highly recommend for quality eye care and great value!

After many years of using another eyeglass company for all my exams and glasses, twice in the past few years it was sold. I started to look for another place due to changes in the doctors, service and personal touches that are gone I choose Eyeglass World on a recommendation from my son. He has been getting prescription safety glasses for work from them for a few years and has been very happy with the exam, service and quality of the glasses. The doctor was very personablel, patient, listened to all of my concerns, and did not hesitate to repeat a few steps to be sure everything was correct. They have a good selection of frames varied prices, some were on sale and Kyle made a few suggestions that was very helpful to finalize the purchase. I actually spent less here, because they don't insist on the dialation (unless the exam indicates it is needed) and the lenses were less than the other business. Overall, I am very satisfied with my visit and will be going back, also would recommend Eyeglass World to anyone that needs an eye exam or glasses. I had no experience with contacts, but if they use the same honesty, integrity and service levels you will be happy to use them for contacts too - I'm sure of that!

Wonderful staff and very helpful. My brother was in a serious accident and lost his glasses. They had his prescription so I walked in and they couldn't have been nicer. I received a replacement pair in less than 24 hours and they gave me a discount! I strongly recommend Eyeglass World to anyone looking for new glasses.

So disappointed in Eyeglass World. After years of awesome service, I had trouble with my most recent glasses/prescription, making me nauseous. I was never called (SanTan Location) to let me know my glasses were in. 2 weeks later, when I called I was told "they're behind schedule" So, I decided to switch back to the Tempe (Priest/Elliott) store where we had gone in the past when I had trouble with the glasses. So, I went in last week to have them check my glasses -- they never took them from me and referred to my doctor. (Kyle) I went to MY Dr, who slightly altered the prescription and I went back to the Tempe store. (Both The Dr and another employee confirmed the prism was incorrect causing my problems) Kyle (name on receipt) is who I saw again today. He blamed the doctor and me for the wrong prism and tried to intimidate me. Didn't work. I got a new pair of glasses replaced with new frames but I will no longer give Eyeglass Workd my business after this. Kyle had the gall to ask if I went to to a licensed optician and then told me all of his qualifications including in the state of Florida (why does this matter?).. He said if this doesnt work we are out of options and Eyeglass World would no longer be able to assist me, My Dr would need to change the rx (I trust what my Dr says more..) I told him he was at risk of losing my business next year but he was unapologetic so by the time we had walked out of the door, we both decided our eyeglasses wont come from here anymore. We will go elsewhere after how we were treated. Shame on you, Kyle and Eyeglass World.

Don't go here unless you have endless free time, and the patience of a saint. I didn't just have issues myself, but with 2 of my children as well. We've given them multiple opportunities and consideration, but they fail every time. If you want contacts, you have to take a class to make sure you can put contacts in, which is fine but... They will reschedule you time after time because they don't have anyone to run the class, which you only find out when you walk in for your appt. Also, when you order glasses they'll give you a date your glasses should be in by, but never text that they've arrived. When you call, it's guaranteed that they be lost and have to be reordered. I've been getting glasses for 30 years and have never had an experience like this. It's infuriating. People work! We have lives! This is so inconsiderate and unprofessional.

I'm not a long standing customer here but I randomly came in to get my glasses adjusted and the manager, Kyle, fixed the arms for me and told me I could come back for an adjustment any time. With the warmth I received and help I got I will DEFINITELY be making an appointment with eyeglass world this year!"

Had the best time with Kristi! She helped me look through all the glasses and helped me choose some and really listened to me when I asked about size and weight of the plastics and metals. I'm impressed with their selection and their current deals are fabulous. 100% customer friendly! She gave me her full focus even when other customers were trying to hail her. She delegated assistance to her peer for the others waiting. In this day and age multitasking whilst giving full focal attention is rare. I was able to pick up my single vision script glasses same day! Thank you Kristi!