Southwestern Eye Center

The receptionist is rude and very unprofessional. I had an appt made 6 wks prior. For a follow up. I was asked To come in earlier then my original Appointment. I agreed. When I got there to check in I was told I could not be seen since there was no prior authorization needed I figured all that was Taken care of. That was why appointment was made by.. Receptionist does not want to assist patient in getting the care needed. Not only did they waste my time but also the doctor's time. Someone else could of used that allotted time

Staff was very friendly and helpful. It was my yearly checkup after cataract surgery. Dr. David Fairly explained everything to me. Next appointment is 1/11/2027

If I could give them negative stars I would I was there back in May or so had an evaluation, spoke to the doctor about a surgery I needed on my eye, I had questions about recovery. I have a 1 year old I needed to know if I was going to be able to pick her up and some other questions I had. It was discovered for a few days I wouldn't be able to pick up my daughter for a few days. So I SPECIFICALLY asked him if I could wait until November for when my Mother in law could come out and help with the baby or if it needed to be sooner. He said I could wait. I said great! I scheduled the surgery at the front desk. Or so I thought. I call last week about some question for my surgery. Come to find out They didn't exactly schedule me for a surgery they scheduled me for a re evaluation because the evaluation needs to be within 6 months of surgery. I'm frustrated because I bought a plane ticket for my mother in law to come out and help us. Whatever nothing can be done that's their policy. Well then I found out that appointment had been CANCELED!!! The lady on the phone states that they tried calling me on September 10th, I told her I never got a call she's giving me attitude stating she called. I went onto Verizon and got my call log history guess what THEY NEVER CALLED!! I asked to speak with a manager. Fast forward to Monday. Manager calls. Nothing can be done says they tried calling me 3 separate days then cancelled my appointment. Looked at those days on my call history. nothing. How can you cancel someone's appointment without talking to them? She tried telling me I should have known it wasn't a surgery appointment because I would have had to have a surgery counseling thing, how would I know that ? I've never done this before? So much attitude from her as well. Whatever nothing can be done I scheduled an appointment for yesterday for an evaluation. Trying to talk to the doctor and figure out what is going on. I show up yesterday wait almost 40 minutes finally get taken back the lady does my exam and I'm waiting in the next room for the doctor to come in and across from me is the nurses station or whatever they are and one apparently has my chart open and reading the notes on my situation, another worker (I wish I got her name but I didn't) start reading it and with a NASTY attitude is like why does she need her mother in law for that kind of surgery?! I quickly realize they are talking bad about me RIGHT THERE IN FRONT OF ME!!!!!!!! I finally was like THATS ME YOU ARE TALKING ABOUT! And she comes into the room and starts giving me attitude about why I needed someone I explained that the doctor said I wasn't going to be able to pick up my one year-old for a couple of days and I was going to need help. And she just kept telling me that I needed a reevaluation and I wasn't getting my surgery. It's been too long and I was like that is literally what I'm here doing. I was like, but I'm upset because you guys are saying you tried calling me three times and you didn't and she was like it shows they did in your chart. Talking to me with a nasty attitude and I tell her that I got my call history from Verizon and there is NO CALLS from them from any of those dates or the following dates and she tells me that that was excessive and just has this horrible attitude. I have never been treated so poorly. I started crying and left the office before even speaking to the doctor or getting anybody's name. The customer service there is insane and I will be going out of town to Phoenix to have my surgery because I will not stand to be treated like this so now am I not only out hundreds of dollars but I'm also now having to travel to Phoenix to have a simple 15 minute surgery because of the horrible unprofessional workers at southwestern eye center.

The staff & Dr. Donaldson were very friendly & efficient. However, I thought I had explained everything & had my records sent from my retinal specialist at home in mid-December so they knew the shots I had been getting on a regular basis. After all the exams & having my eyes dilated & numbed, they said they didn't have the medicine I needed & I would have to come back in 2 weeks & start over. I think they might have reviewed my records & re-scheduled me.

I'm from a real small community in Northern Wisconsin, so I'm not use to the long wait from the shear volume of patients, hopefully not from over booking, but felt the entire staff that handled my visit were very professional and learned alot from the doctor. The wait time process should be addressed.

I've been a patient of Dr. Donaldson for nine years. He's very professional. The technicians at the eye center are amazing, so friendly and caring. I've recommended Southwestern to many people over the years and they've all had positive experiences.

SW Eye center does a good job. The doctors are excellent. The only concern is it's like a cattle drive in there. The time required for an exam is way too long - 2-3 hours. Many people complain about the waits.

Had an appointment with Dr. Donaldson, went very wel. He explained everything clearly and set me up for follow ups to monitor whats happening. Thanks for the great care!