Contact Lenses Xpress

Honestly, I should have checked the reviews before trusting my plan for this place to be in my network. I always went to Stanton optical on university best one hands-down so far. When I made my first appointment it was at 8 AM. I did not leave until 10:30 AM. The front staff is so rude. They really need to be retrained for customer service and compassion. My final straw was I called to place an order for contacts. Be advised I called twice and left a voicemail for return back. No one called me back. The front lady (not sure her name) caught an attitude with me and made me feel like I was wrong for asking questions because I never paid out-of-pocket for my contacts. After my first appointment, they never mentioned how to place my contacts other than "Just give us a call". So when I advised her that I will have to call back to place my order as she wanted a card on file before I ordered my contacts. (Never had to this before with any other optical place since I pay in person) I advised that I will have to callback because I was driving and could not grab my card at the moment. She did the biggest huff and puff and then hung up in my face. Thank god for growth because honey I was not far from the place. I have never dealt with a place that makes you so uncomfortable to be seen for a regular check up and ask questions pertaining to your plan. Outside of the doctor who was actually really nice, the young lady that did my exam and another young lady from the front desk (I don't know their names) That is bilingual, she was really nice and patient and actually changed my mood before I left out the door(she is a keeper). As of now I am stuck with a pair of glasses that are too big for my face and I feel I did not get the best care for my eye care like it was my fault that I have a disability of not having the best 20/20 vision. I've already filed a complaint with my plan to advise they need to remove this place as a recommendation for eye care. I will no longer be a patient at this facility and recommend you go elsewhere.

Disrespectful and Rude. The woman who normally answers the phone is very rude, I called twice today and both times was met with attitude and irritation. The second time she even raised her voice over mine, started yelling, and then put me on hold for another woman in the office (who was much nicer) to talk to me. Customer service 0/10.

VERY RUDE CUSTOMER SERVICE! Receptionist Renae interrupted me while I was on a phone call to figure out my insurance and told me she could not service me because I asked her could she please wait until i got off the phone . They then removed me as a customer saying I was being rude when it was them in actuality . This is a family business that does not take their patients into accountability and assist with rude receptionist at the front desk.

Front desk when answering the phone needs to take classes and learn how to speak with people while on a phone call. Only asking about the status of glasses and when questions why it's taking so long it's a problem only going on what they said about the time frame

normally i have a pleasant experience but this time it was the worst. my appointment was back in october and i did not get my glasses and contacts until january. when i called to check on the progress of my order, in november and december, the staff gotta an attitude with me as if i was in the wrong for checking on my overdue order. finally january they shipped my order out but they did not include a street number on the address. who does that? that mistake resulted in my package getting lost in the mailing system. when i called to confirm where my package was shipped to they were reluctant to help when they're the ones who made the mistake. luckily the post office understood my pain and frustrations and had all hands on deck looking for my package. this was my yearly spot but i will be sure to never be back.

I've gone there several times for eye exams and I love the selection for glasses and prices are cheaper for contact lenses than other eye doctors I've gone too in the past.

They are the best! I always can get a quick appointment and my glasses come in pretty quickly.

I had an exam on 3/3/25. The young lady that did my exam was wonderful. They did not have name tags. The rest are so rude! I called back with my insurance company about charges and Renee is rude and shouldn't be working with people. The customer service is terrible. I will not be returning. I read reviews after not going in 2 years due my illness,and they were terrible but I went anyway. My daughters and grandchildren will not be returning. I am rating them a 1 because of the lady that did my exam but the rest are a 0!