Contact Lenses Xpress: Norton Tim OD

Dr. Norton and his staff does an excellent job. I started seeing Dr.Norton when I was 11 back when he was at the Wal Mart in Pine Bluff. I'm now 34 years old. He helped get rid of my stigmatism. He is a great Dr and the ladies are always friendly and helpful. Thank you guys!

Dr. Tim Norton took care of both my mother and me in Hot Springs. We received excellent service from him and he was very caring. He was our eye doctor for 3 years and we miss him very much.

I just called and found out that they close at 12 on Friday I was hurt cause I need my laugh. The staff was so helpful that I will be going in next week to have my services completed and my contacts will be ready for order! I love Dr. Norton and his staff they always try to help even on their most busiest days!!

I went to this Dr. for 10 years. The new manager is rude and mean to customers. She never smiles and always has an attitude. I asked about my contacts and Lexi said they were never ordered. I'm going to find me another eye doctor.

Absolutely the worst service. I know it's COVID-19 and I followed all procedures. I arrived early to my appointment wearing my mask only to have several people seen before me. I had to ask for my paperwork. I told the doctor I was not pleased with the service I received this morning. He didn't apologize for his employees smoking cigarettes at the front door, nor for my time wasted waiting to see him. Tim Norton .

The staff is very rude and don't give you accurate information. I was given contacts to try and told to call back to the office to let them know which ones I would like for them to order for me. Mind you, the day of the exam i was told my insurance would be paying for one (either my contacts or glasses) and I would pay for the other out of pocket. So I paid and was told by the Dr that they "owe me 60 days worth of contacts" since I already paid. I was called a few days later saying my contacts were in. I advised them that I had not told them which ones I wanted ordered yet so how could my contacts be in. One of the female workers told me "he is giving you these contacts and if you want more they are $32 a box". "Giving " me contacts??? So what did I pay for?? She rudely said the dr was "giving" me some more trial contacts, which were 2 different brands might I add. Why would I order two different brands of contacts? When I receive my contacts and glasses, I will not spend another dime at this place. They need to work on their customer service skills. Very Unsatisfied Customer

I definitely tried to give this place another shot but it was an epic fail! This is for sure the worst place to go. On today's visit 6/11/21 I went in to get my glasses re-evaluated because after a repeat visit I still could not see out of my glasses. Everything seem to be going well UNTIL I sat in Dr. Tim Norton's chair to get my eye exam. He proceeded to adjust the letter charts and I would explain if and what I could see. Norton gets upset and rudely tells me I'm lying about what I'm seeing and that in not being accurate. I say, "Sir why would I lie about what I can & can't see?" I verbally say, "sir I don't know what's wrong with you but you don't have to speak to me in the tone your using." Norton response was I can do that I'm the boss. He snatches my chart and say, "we can't do anything about your glasses you can go somewhere else.' I said okay you can be the boss, give me my glasses and I will. (In front of all the customers) He then tells me, "I'm not giving you the glasses back" I made him aware that I purchased the fames years ago.. They are mine! Finally after a few seconds of going back and forward the nurse tells him "yes sir" it says in the chart that the patient brought frames" of course at this point things had gotten escalated. I figure it's because he was in front of a lot of customers and he was wrong. Instead of him saying I'm sorry Norton begins to aggressively pushing the lens out of my frames and tries to give them to me. I said "NO" you will not give the frames to me that way because I didn't bring them in with no lens. He yells at me to take my contacts out my eyes. I'm thinking this man has got to be stupid if he thinks I'm going to take my contacts out and hand them to him. Norton and I are going back and forward still and the nurse ask me to explain what happen so she could understand. I start to explain and he is yelling for me to leave. I proceed to gesture my hand (IN MY AREA) to tell him to stop talking so I could explain. Norton reaches his hand in my face, waves it around a few times, and make funny faces! At this point I was livid! He also decides to say, "Is this what ya'll do in your neighborhood?" (referring to us "BLACK" people) At one point he seemed to try and charge at me, I then called the police officers to file a report. I just couldn't fathom some of the staff condoning Nortons behavior. And to think I've been his patient since I was 7 years old when he worked in Pine Bluff! He was wrong and out of line! And if any of the staff backs him they are just as wrong as his is. Save your money and time and just find somewhere else to go.

They treated me so bad in there I believe they are prejudice I didn't want to believe it but they are especially the employees they follow you everywhere trying to see if you stealing looked in your purse accuse you of things talk to you crazy any kind of way but other people around me you helping them talking nice to them actually a little giggle here and then smile with the other person what was the difference between me and the other lady are skin color that's the only difference but the way they treated me I even told him I take all my clothes off off my purse put it on the table so they can see what in my purse and knowing that it seem like they want to keep charging insurance over and over again make appointments with out your permission like today and appointment 2:00 I didn't make that appointment at all you guys know what you did last time I was there and I told you my eyes are still the same vision still blurry I'm getting headaches I could barely see out of the glasses is not working for some reason I think they give you the wrong prescription in one eye so you keep coming back and they charging you co-pay not only that when you go on there and want a good eye case to go inside with your brand new glasses they give you the ugly basket to look at it excuse me the color people eye case to pick out to look at and pick one out why they give the other skin color another bucket to look at nice and pretty eyes cases you got the low budget State insurance try to find a different doctor office to go to care about you this one don't they're prejudice and discrimination there and how they treat us is not good because other people got insurance too what's the difference cuz ours low income insurance so we don't deserve to look at the other glasses in the other eye cases that's prejudice discrimination