Kavanaugh Eye Care

Highly unimpressed. I had my first appointment at this clinic today and my severe dry eye issue was dismissed. The doctor didn't tell me that the OCT test drops would sting and make my eyes heavy until after putting them in. Communication is just poor.

Wonderful place! I have been wearing glasses since the second grade and have been to several eye clinics around Little Rock. I have anxiety about going to the eye doctor the same way many have anxiety about the dentist because my vision is so terrible and my eyes are so sensitive. The building itself is so nice, clean, and peaceful. I feel like I had a luxury experience. The eye doctor really took his time answering my questions and addressing my concerns about my vision. I felt really at ease. Everything was extremely high tech as well. He used a device to check my eye pressure. I also got photos taken of my eyes and he was pointing out different things about my blood vessels, etc. I have been to the eye doctor so many times but this was the first time that anyone took time to explain things to me. This is also the first time I've been given contacts that I can tolerate wearing for longer than a couple of hours. The ladies at the front desk were so nice when I came in. After I got my prescription, they let me take my time trying on so many different pairs of glasses and ultimately I found the most beautiful frames, but they weren't the color I was imagining. They special ordered the frames in black and silver for me and they arrived much sooner than my glasses ever had. These are my favorite frames ever and the best I've been able to see in years.

I've been going to Kavanaugh Eye for eight years and they always provide excellent care. The eye exam is very thorough, I just had my annual today, and the staff is so helpful, from helping me select frames to answering any questions I may have, whether related to healthcare coverage, schedules or any other topic. The doctor and his staff are patient with all my questions and make sure I have all the information I need and that my eyes are well-cared for. I highly recommend them.

I am new to Little Rock and I wanted to find an optometrist I could call my own. I'm so excited that Dr. Guice and his staff at Kavanaugh Eye Care fulfilled my expectations. They were prompt, my appointment was scheduled quickly and checking in was a fast process. The staff were professional. My questions were answered and the atmosphere was comfortable. I feel blessed to have found such a wonderful place and I highly recommend Kavanaugh Eye Care.

I've been here for an updated eye exam and had a great experience. However, today I ruined my last good contact before leaving town tomorrow! I'm going to be driving and in a wedding, so I did not want to wear my "coke-bottle" glasses. Kelsey and Stephanie at the front desk were amazing!! I did not have enough time to order and receive new contacts...they took my new order and gave me a new pair for my trip! Absolute life savers! Consistent great customer service from this place!!

I really enjoyed going to this doctor. I usually go the one of the large chain stores where they will take a walk-in/make glasses in an hour, but I plan to stick with Dr. Guise/KEC from now in. They fit me in within an hour of calling and my appointment was less expensive than at the chain. I also felt like I was seeing a Dr and not a salesperson. When I called to order my contacts, I assumed I would have to ask if they price-matched, but their contacts were more than competitively priced. I always assumed you had to choose between quality and price, am really glad I found somewhere that can do both.

I've had nothing but great experiences with Kavanaugh Eye Center! The team is always helpful, quick, and efficient. Dr. Guice spends time to explain things well and is very knowledgeable. Highly recommend!

I visited Kavanaugh Eye Care in August for an eye exam and a contact lens fit. The first person I talked to at the reception was very nice and professional. Dr. Guice was professional for the most part as well. But, although he was always wearing gloves, he never changed them to examine my eyes. He did it with the same gloves he was touching the door knobs. I didn't appreciate this, specially in times of COVID. The big problems came when it was time to pay though. At this time, I talked to someone else at the reception. She just told me the final price, without providing a detailed bill. When I asked why I was paying that much, she just showed me the draft she had wrote on a piece of paper. I had to insist to get an detailed receipt. When she finally gave it to me, I noticed that they charged me for a specialty contact lens fitting. I found this odd, since I've been wearing contacts for years, so I asked why they were charging me a specialty fit, instead of a standard fit. The receptionist didn't seem to know, and said this was how the insurance reads their codes. I wasn't satisfied with the answer. She said she could call the insurance to ask about it, and when I said I'd like that, she acted like there wasn't enough time because they were about to close for the day. Then, she reluctantly agreed to call them. She went inside another room, and came back almost immediately after. I doubt she had time to call anyone. She told me that the reason why I was charged a specialty CL fit was that I was a new patient. I find this a bit weird, but the worst was really the lack of transparency and the attitude of the receptionist. They also did not give me my prescriptions. I had to call them later and after exchanging a few e-mails, I finally managed to get them to send my glasses and contacts prescriptions. Obviously, I went somewhere else to buy my contacts lenses, and I'm not planning to come back to this clinic.