Vision Care Service

PROFESSIONAL, FRIENDLY & COURTEOUS SERVICE! This was my first visit, the service & process was fast, there wasn't a whole lot of paperwork as a new patient. The exam was thorough and informative. Dr. Hutchinson and his staff are compassionate and down to earth! Great Experience, I have now made him and his staff my new optometrist specialist

I scheduled an appointment for an eye exam last week. The appointment was set for this Wednesday (tomorrow) at 10:30am. I had to call in yesterday to confirm price. And they were nice and even said, "We have you scheduled for Wednesday at 10:30. We will see you then." Well, today I get a call from some lady, who shouldn't be speaking with customers. She said that their office is closed on Wednesdays and she is cancelling my appointment. I ask how I was able to schedule an appointment and even confirm it with their staff if they are not open on Wednesdays. She couldn't answer. I told her that I took the day off so I could get this done. I asked if she could work me in today. I just got a flat "no". No offer to try to help me schedule something. Just "no, we're booked". Their doctors may be good. . . who knows, if you can't get past the horrible human answering the phones. So unprofessional. Unfortunately I'm getting us to it from businesses here in Arkansas. It's sad. There is no way I will ever consider using these people. You shouldn't either.

The staff were polite and professional. The eye exam is digital. Not recommended for young children my daughter is 8 and I was told that the digital reader fails to scan young children's eyes but her exam was a success. Had I known before, I would've gone some place else. Overall the experience was decent and the glasses were up to par and a good price.

I broke my Glasses this morning and did not have my prescription. So I was happy they had an opening same day to get me squared away. Dr was great very good at what he does explained everything very well. We were done and I paid the co pay. Ask so where do I pick out glasses. The lady told me they don't take your insurance you will need to go somewhere else and headed me my prescription. I said well I can't see and need something so can I just pay for the glasses. She said " I just told you they don't take your insurance you will need to go somewhere else." I responded I'm need glasses I will pay for them. Then she replied without insurance you can't afford them. So I was mad and left without being able to see. I was in a bind I surely would have bought some. Tough visit.

My experience was fine. I was pleased that I was able to locate my eye doctor (Dr. Evans) whom I have been seeing for years. He has closed his private practice and is now at this location. Just wasn't pleased that the prices are higher at Vision Care.

I liked the doctor he was great ... but who has ever heard of a "contact fitting fee" of $60-85? So essentially if your prescription changes they charge you 60-85 bucks if you want to walk out with a box of a weeks worth of contacts and new ones in your eyes. They didn't tell me this before I put the new contacts in my eyes and the woman literally made me remove them from my eyes and throw them away because I did not want to pay $60-85. You can get almost a MONTHS supply of contacts for this price. Gouging at it's finest here. I have used many other optometrists in the past and they give you a complimentary sample box. When I asked the receptionist why I wasn't informed she blamed it on the doctor saying if you don't specify you will be getting contacts upon check in they don't know to clarify. Um? Really? Then why isn't this explained to everyone or a part of the initial paperwork. Just because of this I doubt we will be coming back.

Went to the Vision care service next to lens crafters in park plaza mall and Dr. Malcolm Hutchins rushed me and wasn't personable. I feel like he didn't listen or give me a chance to take a good eye exam. I Didn't appreciate that at all. I Will not be back and will be getting another eye exam because he rushed me through and I don't feel like he even looked at my eyes properly. Very disappointed with the doctor.

I went online and made an appointment, rearranged my work day to be there on time. When I arrived the receptionist said they do not make appointments online and if it does, they never check them. I gave my name and date of birth and she couldn't find any information on me even though I was just he a couple of days before. She wanted me to fill out new paperwork and I said I did that a couple of days before. She finally found the file and said to have a seat. It's 10 minutes past my Appointment time and there are several people ahead of me. This will be my last time here.