Clarity Advanced Optometry

Had an exam for glasses prescription yesterday. After leaving, I discovered that they do no provide pupillary distance measurements, which you need in order to get glasses. This is a basic required measurement that they SHOULD be providing. Also the Dr. seemed pretty ambivalent about the whole exam, which was a bit concerning. And, they didn't use the machine that flashes the squigilly lines to test your peripheral vision, which I'm pretty sure is part of an eye exam.

Everything went so great today - amazing customer service from everyone. The doctor is also so thorough and took care of things very quickly. I was even able to get my eyeglasses within 30 minutes of completing my appointment. So great! Cannot recommend this Lens Crafters enough. Thank you all!

My mom went here to get her dry eye problem addressed. She got the IPL treatment which usually requires 3 or 4 sessions. After the first two sessions, she noticed no difference but was told she needed more sessions. She came back for a 3rd session and still no change to her condition. Altogether she spent around $1.3k and got nothing out of it. The lady was very salesy, she just kept telling my mom to come back and do more sessions even though it wasn't doing anything. They will try to squeeze as much money out of you.

Very friendly and knowledgeable staff and you can your new glasses with your Macy's card.

Been coming here for 6yrs now! Every year never disappoints. I have been seen by both Dr. Chiou and Dr. Murakami, both are great at what they do!

Today, my world changed!! I usually don't write online reviews--especially negative ones. I run a business myself and know firsthand how reviews can sometimes be unfair, written from a narrow personal perspective without considering the full picture. So I try to give places the benefit of the doubt. But after my experience with Clarity Advanced Optometry--along with my wife's--I feel it's important to share what happened, in case it helps someone else make a better-informed decision. I visited Clarity once, about a year and a half ago, when I couldn't get a timely appointment at Linden Optometry, where I had normally gone. Clarity seemed like a convenient alternative. At the appointment, I explained some concerns I had with my vision, but they didn't seem to be taken seriously. I was given the same prescription as before. I also bought both contacts and glasses as part of a bundle discount. When I picked up the glasses and tried them on, I told the young staff member that everything looked "too clear." He smiled and said, "More clearly is better!!"--but the glasses ended up giving me headaches and were unusable. In April, my wife went to Clarity for an eye exam and got a new prescription. She didn't start using the new lenses right away--she had a lot of her old ones left, and the new ones took time to ship. When she finally tried them, she found it hard to see up close, which caused real problems in daily life. When we reached out to return the unused lenses, we were told the 30-day return window had passed--even though she couldn't use them and hadn't opened them immediately. Eventually, she figured out a better prescription on her own and ordered lenses online, which are now working well. But the $600 spent at Clarity was effectively wasted. Today, I returned to Linden for the first time since that visit to Clarity. They rechecked my eyes and told me the prescription was off. They gave me trial lenses, and as soon as I put them on, everything became clear again--even the original issues I had brought up at Clarity were resolved instantly. Looking back, it feels like both exams at Clarity were inaccurate, and more importantly, that the staff didn't really try to help when things didn't work out. If you genuinely care about your eyesight and expect thoughtful care, I strongly suggest thinking twice before going to Clarity Advanced Optometry.

This is my first time visiting Lens Crafter for my eye glasses, Tiffany greeted me and asked what could she help me with. I told her I wanted to get the Meta smart glasses with prescription lenses. She told me the doctor is available if I wanted to do the eye exam done immediately. Dr. Wong did the eye exam for me, she was very nice and courteous, she answered all my questions. After the eye exam, Tiffany helped me picked out my glasses, she took her time to help me find what I need, and she offered me a second pair of glasses at 50% off. I ended up buying two pairs of glasses, and I was a happy customer.

The entire experience was incredible. I loved every aspect of the process. Everyone was so welcoming and the customer service was excellent. The Ophthalmologist was amazing and very informative. If I could give you 10 stars, I would. Thank you so much Frank for taking the time to educate me on the importance of taking care of my eye health. Your work is very important to you and it shows. Keep up the Great work team . Please forgive any typos, I don't have my glasses yet