Edward Koo, M.D.

The worst surgical consult of my life--at 62 yrs., I've had my share. Dr. Koo was rushed, harried, impatient, rifled through my chart, complains about it being "incomplete." He's muttering/ mumbling to himself, about my "very high myopia astigmatism" cornea, "not looking good, "high risk." He adds, "You have a rx. of minus 17, you're legally blind." My optometrist refuted this. I'm freaking out. I tell him I have mono vision. He says "No you don't, we only do that for contact lenses." I reply, "I don't have progressives or bifocals, nor separate glasses for reading. I said, "when I wore gas permeable contacts, we started mono vision, which we continued with glasses." He did NOT listen. NEVER listened. He waived me aside, didn't respond to me, more interested in pressing his opinion. He's rambling about a higher risk of "retinal detachment." We ask him "what's the consequence?" Koo replies, "blindness." We ask, "permanent blindness?" He says, "yes." I'm in shock, upset, feels surreal. Koo is impatient, irritated, never once slowing down to answer a single question. My husband asks him "What's the statistical risk of retinal detachment?" Koo tells him, "There's risk in everything--you could cross the street and get run over by a car." Whaaat? My husband repeats his question. Koo gets more agitated, aggrieved repeats his lame getting hit by a car analogy. Koo had a strange manner of acting aggrieved that we were asking questions, as if we had no right, as if we were encroaching on his knowledge. He seemed oddly entitled. For the third time, my husband presses him for a statistic; Koo says 5% risk. We're shocked by his cavalier manner, and angry about his car analogy. Koo rolls his stool to where I was sitting, looked at each eye for 3 seconds--and proclaims, "You have cataracts." Gee, ya think?? My optometrist referred me because I have cataracts! He was gruff, snippy, impatient, irritated, almost manic. He did NOT listen at all, cutting us off mid-sentence, and dismissive, never acknowledging what I said, nor investigating why I could not read the chart out of my right eye. He argued relentlessly, appalling--he was too busy getting defensive. He did not want to take the time. He has zero understanding, zero care. None. Nada. Throughout the entire visit, several times, with great impatience, he said "Okay, Okay, Okay??" As if we should now have enough info. to leave his office. He was rushed to get to his next patient. We were shell-shocked, upset, confused. I picked Dr. Koo because of his stellar online reputation, experience, expertise in this area and rave Yelp reviews. Is he overworked? Was he having a bad day? If so, it shouldn't be my problem. He needs to modulate his moods, learn develop communication skills, and maintain professional composure. Before the visit, I was hopeful and positive. I was tearing up when I left his office, shellshocked, despairing, confused, upset, hopeless. I scheduled a second opinion surgical consult ASAP, from which btw., I had a completely different optimistic positive tone and tenor. Koo has zero clinical skills; they are non-existent, he irresponsibly gave me wrong information, e.g. I clarified with my optometrist about mono vision and "legally blind." I felt sick about my encounter with him. There is no way in my lifetime on this earth, I would ever let Dr. Koo near my eyes with a laser or scalpel ... no way. If he was the last surgeon remaining, and I was gonna go blind, I would steer away from Koo--and learn braille.

Dr. Koo is my hero. From the time I was eleven I was so nearsighted that everything went blurry six inches from my face. He gave me implants when I got cataracts and my husband kept asking me, what are you looking at? I replied, EVERYTHING. Besides being a great surgeon, Dr Koo is a very kind man.

I had cataract surgery for both eyes (a month apart for each eye) last year and just had my semi annual checkup. I had very bad nearsightedness (I couldn't even read the big E) Dr Koo thoroughly went over all my options under Medicare and how much was covered and what my estimated co-pay would be. The surgery went very smoothly and I was in and out in no time. I'm extremely pleased - thrilled with the results. For the first time since I was a young 6 year old, I can see distance without glasses or contact lenses. Since I've always been active , skiing, biking, swimming and scuba diving, it is wonderful not having to worry about my contact lenses popping out ! Thank you Dr. Koo.

Bad visit. Went with my wife to see Dr. Koo for a first time appt. I'm usually a fairly relaxed guy and don't write reviews, but something was majorly off about this guy. He was in a mad rush to finish up and kept interrupting, disorganized. I should've said, "Dude, slow it down." I took time off work for this. It was bs, the Dr. had no time for u, and didn't properly explain the treatment. He was rude, disrespectful, no manners. I went with her to help but I couldn't figure out what this Dr. was talking about. He was in a huge hurry, told us we'd figure out next steps in the second appt. But why couldn't we get the basics answered in this first one? Weird. Strange man, jacked attitude, big ego. I hope he reads this cuz I wanna say, Dude, chillax. Won't be going back, gotta find another doc not in this group now that we're burned. We were there for 10 min. max. but they charged insurance hundreds of dollars for a 60 min visit.

Dr. Edward Koo has been my ophthalmologist for several years now and has always provided excellent service. He is very personable and professional and always happy to answer any of my questions. Dr. Koo recently removed my cataract and did a fantastic job! He took time in between to check on me and make sure I was free of any discomfort. He also made a follow up call to me the evening following my surgery and a post-op visit the day following the surgery. Thanks to Dr. Koo my vision is restored to 20/20. I will not ever hesitate to highly recommend him to friends and family. He cares for his patients in a big way and provides service like no other.

I went to Dr. Koo a couple of times. Their office is fairly plush with all new, expensive equipment including a movie studio where you sit while your eyes dilate. Dr Koo ordered expensive tests for me and told me they were negative, I didn't have glaucoma. When I went back the following year, he insisted I needed the same tests again. I had to wait a full month after my initial appointment to take the test. He gave no explanation as to why I had to wait for a month both times. I believe he required a month in-between my initial appointment and the glaucoma test because otherwise the insurance wouldn't cover it. Then after waiting a month to take the test, I was required to wait two full weeks for the test results. Meanwhile I was experiencing anxiety over my possible glaucoma for 6 weeks. When I went back the following year he insisted I had to take the same test again, one month after my initial visit. I went to another ophthalmologist instead and she told me the test was not necessary and if it were, I could have the results in less than a week. I am very suspicious that Dr. Koo was running this test the second time just for profit and, in fact he said that I would require it each year. I got an extremely expensive pair of glasses there the first year and they didn't work as well as my old prescription. I left this practice with the feeling that their main goal is profit and that Dr. Koo looks at his patients and sees $$, not a human being.

I called today to talk to Doctor Koo and I was told that he doesn't speak to patients directly after waiting 20 minutes on the phone. There is this person Jacline (something like that) and Walters that are extremely rude to customers. I have been a patient of Dr Koo for more than a decade, giving them business but todays rude front desk service made me change my eye doctor. I was told last time by Doctor Koo that my contact eye lenses material changed but Walters told me today that i was given wrong information by Dr Koo my material did not change. I have 2 insurance coverage for my eyes and normally I order twice a year using those 2 insurance and each time I was charged co payment and the accounts person told me today that they do not have my dual insurance information and I was suppose to give at the time of my service. How could I know your patient record keeping., if I have been using both my insurance to order contact lenses then why I could think you don't have both the records. Horrible customer service and you guys don't own your mistakes, always habit of blaming the patient instead of your self.

Dr.Koo has been my eye Doctor for 20 years. He performed my laser surgery and my late father's cataract surgery as well. Always excellent service and he has always been kind, compassionate,and available as necessary. Great office.