Stein Eye Center, Calabasas

Unlike the main Stein Eye Center in Westwood, customer service at the Calabasas location is extremely poor. Calls often go unanswered regardless of when you call, leading to long hold times and a prompt to leave a voicemail--yet callbacks never occur. Other patients have reported similar complaints about the lack of responsiveness. This reflects poorly on the overall standards of the UCLA medical system and suggests a need for stronger administrative oversight.

Wanted to thank Joshua who answers your appointment line for Calabasis. His empathy and prompt attention to an urgent matter was beyond appreciated. I'd consider him for promotion if it were up to me! He is a gem and understands that patients and doctor relationships are built on trust and care, he truely excels at this.

Dr Velez seems like a great doctor but a one star due to the terrible organization and service on the admin and office side Been here three times with our infant and each time we are waiting over almost an hour past our appointment times due to "no rooms available" Very disappointing and frustrating

I've been trying to contact this facilty to set up an appointment. They only take messages but have not received any phone call back. Very frustrating.!!!

My appointment was scheduled for 12:00 noon. I arrived 10 minutes early and checked in at the desk. I had pre checked in online as directed. At 12:30 I asked what the situation was and was told that it would be another 30 - 45 minutes. Seems like I could have been warned of a 1 hour + wait at check in. When asked the receptionist said Dr Abadi always runs behind schedule. I guess my recommendation is to not schedule an appointment with a Dr that historically runs 1 hour + behind schedule. Also would recommend management find a way to instruct the receptionists on how to inform patients when there will be a long wait.

This is the worst place ever. I have called over 15 times, I always get the answering service. No one calls back and they never answer their phone. I am asking them to do one thing and they can't seem to do it. My new doctor there Dr. Karlin is not on my portal, so I can't even email him. Will probably switch doctors or insurance because they are causing me so much stress and wasting my time trying to reach them. I do not recommend them. The location in Westwood is much better.

I have 8 doctors and teams. UCLA Health is the best in care, coordination and support serving my medical needs for 24 years. My confidence has been aquired while learning how individual doctors and staff have made their way to this place. UCLA is a place with remarkable people and solutions. Consistently, they strive hard and rarely is patience needed on my part. All is very worthwhile, respectfully. Alternative medical circumstances have not always been great for me. I am a Type 1 diabetic for 55 years and functioning smoothly. Thank you UCLA for being there.

Do not even stress yourself out trying -- it is impossible to get ahold of the appointment scheduling team, i called for 4 weeks straight and even have a referral! Santa Monica UCLA eye center got me on the books right away, just call them. This office is a bad look for UCLA.