Total Vision Carlsbad - formally Daniel & Davis Optometry

Beware shady billing! Took our daughter here for evaluation for prism glasses after office confirmed they do this. When we got to her appointment, the practitioner told us they do not prescribe prism glasses and instead pushed for their vision therapy program. We did not agree to this in the signed Advanced Beneficiary Notice where we indicated procedures/exams we consented to. Then we get a bill with $415 tacked on for vision therapy assessment. They pressured us in-person to pay this at the end of the appointment. Office has ignored emails to resolve this. Willing to remove review when this is resolved.

I called to pay for two boxes of contacts and they said since my RX expires in 2 months I had to come in now for full on exam and pay out of pocket for that because my insurance wont pay for it until May just to order any contacts now. Mind you my RX is still VALID for 3 months! I just called 800 contacts and bought them there instead. Make it make sense? The Doctor is however amazing. He is very nice and a good doctor. Just a bad policy maybe created by the office manager?

Completely disorganized and deeply unprofessional. The doctors themselves are fine, but the eyeglasses sales team completely undermines the experience. Their staff is disorganized, dismissive, and unable to provide clear or consistent information. At no point during my purchase was I informed that the item was final sale, which is basic information any competent sales team should communicate upfront. When I later called with a simple question, I was left on hold for 45 minutes with no resolution. I was told someone would call me back--no one ever did. When I had to call them again myself, I was then told the manager was conveniently "off the floor for the rest of the day." For a practice I've been a patient of for years, this level of incompetence and lack of accountability is shocking. The optical sales team is clearly poorly managed and entirely unconcerned with patient experience. This interaction alone has guaranteed I will never return.

We drive an hour to come to Daniel & Davis Optometry. My daughter is very hard to figure out her prescription. Doctor Davis has been the only optometrist who has been able to figure out her eye prescription. He is able to show us with the pictures that they took of her eyes why she has trouble with her vision. No other optometrist has been able to do that. Also, the whole staff is friendly and welcoming.

They provide excellent care. If you have a child with special needs, the doctors are truly outstanding in their approach. My son, who is autistic, was seen by Dr. Coffee, and she was exceptional with him. Thank you for offering a clinic that is so supportive and accommodating to individuals with special needs."

I had a great experience here! Everyone in the office was so nice and incredibly patient while I was learning how to put in contact lenses for the first time. They made me feel comfortable and never rushed me, even though it took a while. I really appreciated how kind and encouraging the staff were -- it made the whole process so much easier. Highly recommend!

Scheduled an eye exam. Found out the practice had been sold to Total Vision, a large corporation. After the exam I was sent to Davies eye center for further tests. After the tests I was escorted into an office and advised I needed eye surgery to correct catarack and glaucoma. I said I would like to get a second opinion. I didn't have glaucoma just had history. I had mild catarack correctable to 20/20. Declined surgery. I asked for a glasses prescription. The one I received was bad and had to pay for another. Total vision did nothing

We have been coming to Daniel & Davis Optometry for the last 12 years, and I won't trust our vision to anyone else - in spite of the fact that we have to drive 30 miles to get there. I was introduced to Dr. Daniels when my son was 5, and was diagnosed with a condition that threatened his vision. It was a late diagnosis and we weren't even sure if it could be corrected at that point. But a physical therapist friend of mine recommended us to this practice and my son enrolled in the Vision Therapy program. It was difficult to make the drive for each appointment but totally worth it, because his vision was completely restored to where it should be. He initially started in glasses, and later graduated to contact lenses. That transition was difficult for him because he's on the autism spectrum, but the staff was super patient with him through every attempt and finally he was successful. Now he has no problem at all with the contacts and I'm so thankful for all the help he received along the way. My whole family continues to come here for our annual eye exams and glasses/contacts prescriptions. They also have a great 30 day guarantee on glasses. Over the years Dr. Daniel has become a part of our family and a trusted friend, and we will keep coming here as long as she is part of the practice.