Clear Vision Optometry

I originally contacted the Forest Ave. Location and was then referred to go to the location on Cohassett Rd. I was charged $465.00 for an eye exam and to get lenses replaced on an old pair of glasses. The lenses continuously fall out any time I bump them or try to clean them. These people overcharge and are rather arrogant and rushed me through the whole process, also it took almost a month to receive my glasses which didn't even have one of the lenses placed in the glasses when I arrived to pick them up. I strongly advise you to save yourself the time, money and overall stress by not giving them your business or money!!!!!!!! I now had to buy a new pair of glasses as a result of their terrible services.

I adore Dr. Odiase. I think he is so polite and knowledgable. I always know I'm in great hands with him. He explains the procedure and why. The office is clean and comfortable. Receptionist is so sweet and helpful. You wont be sorry if you chose to be his patient. I told him I hope he never leaves.

I had an appointment at 11:20 AM. When I walked in there where 5 people in the waiting room. I was given paperwork to fill out and sat down. A lady walked in, asked the girl behind the desk, certainly not a receptionist, if they where taking walkins. What??? She was told they where busy and not accepting anymore. Eventually the girl told me to come in the back for the tests they do. She told me to go into this other room first and throw my contacts away. Never have I had someone tell me that. Sure glad I didn't need those again. So I then went in the room where she was at. I didn't see her clean the machines like they are supposed do before someone else put their face in it, but I figured she probably cleaned them when I was throwing my contacts away in the other room. Later I would believe she didn't clean them. At about 11:50 AM there are now 10 people in the waiting room. As I sit there more and more people come in. It's not a very big waiting room so there are no chairs available and practically no room left to stand. Now it is 12 PM. I ask the lady sitting next to me if she had an appointment and she said yes, at 11:15 AM. What?? They schedule them 5 minutes apart? How thoruogh or accurate will this exam be. It's certainly taking more than 5 minutes to get patients in and out. The lady next to her tells me she had an appointment at 11 AM and the gentlemen the doctor just took in was here before her. So time ticks away as I sit there, more people come in and of course I can't see because my contacts are in the trash. This girl never apologizes to anyone for the wait, doesn't let new patients coming in know how long the wait will be and has no personality at all! She doesn't offer water or coffee to the patients. There is a little table which appears to be coffee on it in between her desk and a chair however, she doesn't get up and check on it or let anyone know it's there. Eventually I see the doctor after I have been there for 1 1/2 hours. He was kind and completed a thourogh exam. When we came out I couldn't even walk in front of the counter to pay as this guy has his kids on the floor and all the magazines spread out everywhere. The doctor had to point this out to the girl behind the desk as she was oblivious to know what was happening in her waiting room. Finally after all was said and done I get to 1PM. What this place need first off is an office manager and not some chick to just sit behind the desk. Schedules need to be set appropriately and not 5 minutes apart, if appointments are running behind call a patient and let them know and certainly don't take walk ins!!! Let you patients know , who are sitting there waiting, you understand their time is precious and you apologize the doctor is running behind. Offer to reschedule the appointment if needed. Be aware of what's going on on the other side of your desk so everyone feels comfortable. Remind your patients their children aren't allowed to lay and roll all over the floor and keep you office looking professional. Assist your patients in the room to remove their contacts and place them in a container in case they might need them later. Have alcohol wipes by your equipment so you can wipe the machines down. I will not go back as it's not cheap now days to get eye exams, especially for contacts, and have to spend this long for this amount of money on a Saturday in a waiting room. It appears getting money is what matters here. Poor Customer Service!!

Too busy trying to convince you that he's right to listen and do what the patient wants. He doesn't have to live with the outcome - it is the patient that has to deal day to day with a poor prescription. I will NOT go back!

Calm, polite, extremely knowledgeable and patient throughout the process.

Professional