Pack and Bianes Vision Care Optometry - Eastlake

This a great place to get outstanding eye care. I have been a patient for 20 years and appreciate all of the doctors that have cared for me. The facility is modern and advanced. Dr. Pack and Dr. Bianes lead a great team.

Booked an appointment 1 week in advance, received email confirmation and reminders that my appointment was confirmed, then receive a text stating that they double booked with another patient. I offered to change my scheduled time during any open slot for the same day; however they were unable to accommodate me and would not be able to fit me in until 2 weeks later. I have been a patient with them for over 10 years but unfortunately will need to change offices due to the lack of professionalism.

The doctors are very nice and knowledgeable and they get me in and out of the appointment really fast but the front desk receptionist is very rude. Seems like she hates her job and she is unprofessional as she referred to me as "this girl", even right after I had told her my name. I understand if she forgot my name as there is many patients but she could've referenced me as "the patient" instead of "this girl". I had a question about one of the charges that was on my invoice and I went back in after my appointment to ask if I could speak to someone. The same receptionist left to grab someone to help me and when she was explaining the situation to the doctor, the receptionist said "well this girl wants someone to describe what refraction means." I do not no the receptionist name as she did not have a name tag and she did not tell me her name, but she has tattoos and she did not once tell me to have a good day , she did not say "thank you for coming in" and she honestly seemed annoyed that I was asking questions about what I was being charged for. I have been coming to this office since elementary school and I've never had an issue until now as an adult. Even when I checked in for my appointment she just looked annoyed that I was bothering her when I just asked where to sign. Please get a new receptionist.

This is the best place to get your eye exam and glasses. One of my daughters saw Dr. Pack and my other daughter saw Dr. Trajano. We love Barbara because she was so amazing over the phone and was able to get them in for an appointment the next day, which is unheard of. Both the doctors were very nice, sweet and made my daughters feel very comfortable during their appointment. This was my youngest daughters very first time getting an eye exam and she said she really felt at home. We love Frank for being being so outgoing and quick. Everyone was so friendly. I also noticed everyone wearing a mask and following safety precautions by cleaning the machines and rooms immediately after use. The office was clean and customer service was great! I will definitely be referring my friends and family here! Thank you for making their appointments positively memorable!

I had an appointment and when I entered the front desk staff did not greet me, smile or make me feel welcomed. I sat down and waited while one staff member finished up with another customer. Once finished with the customer, neither front desk staff acknowledge me or assisted me so I walked out and went elsewhere.

The doctors at Pack and Bianes are highly professional and knowledgeable and my experiences have been always positive over the years. The staff is also friendly and helpful and go out of their way to accommodate appointments and minor details. Nice to see the 2nd generation doctor Pack on the team also.

Excellent customer service for my initial visit! Dr. Pack was very warm and welcoming. The staff did an excellent job making sure I felt safe with the current covid precautions. I was the only patient in the office, everything I touched was sanitized and the doctor and staff were wearing PPE. Dr. Pack and his team spent a whole hour with me and explained what was going on with my eyes. He was patient and gave me different natural remedies to try to help my dry eyes instead of just writing a prescription. As a person who moves around a lot due to my spouse being in the military, I've seen many health care providers ranging between good and bad care. So when you receive good care, it's a big deal! Thank you!

I have been using Pack & Bianes Vision Care services for many years now. I am extremely happy with their services they provide. Everyone in the office is so helpful from start to finish of my appointments. I do not see me moving to another Vision Care service in the future. Thank you to the whole staff of Pack &Bianes!