TriCounty Eye Institute

Listen to the reviews! Doctors are great, front office staff is awful, rude and unhelpful. Doctor sent us home with trial lenses and told us to call when my daughter decided which she preferred and he would finalize the script. After 3 calls with no help, my daughter went in office where they accused her of losing the prescription and gave her a terrible time. Thank goodness she was able to talk with the the Dr, who finalized the script. Front office staff are the first and last people you see, we wont be returning after this treatment.

Drs here are great. Quick efficient service and listen to your concerns. The office staff on the other hand is not so great. My daughter had an appointment in August I believe it was to get contacts, they called her back for the lesson on how to put them in and have her a trial pair to wear for a week. Said to call back in a week to either finalize the contacts or try a different pair. She called for two weeks every time they said the contact girl was out and she'd call her back by end of day. Took a month before we finally got someone to finalize the order for the contacts. They billed insurance and charged my daughter. This was early September. We're now going into November and we still have NO contacts and they can't figure out why or what happened. Super disappointed in this front office staff and whoever manages the contacts part. I'm about to file a grievance with my insurance and contact the bank for a chargeback since my daughter is still wearing trial contacts for 2 months now because they can't figure out what they're doing.

Wow I really hate this place they just wasted 40 minutes of my wife's time at lunch today and refused to give he her trial contacts and had a real attitude problem to go with it. I am so glad I cancelled my appt. they don't deserve our business anymore really gone down hill fast since change or ownership. I wish I could give them a zero star honestly. Will drive to Ontario eye doctor for better service worth the drive. I sent my wife there she was rushed and frustrated it was obvious they wanted to leave for the day. I am canceling my appointment with them and will go elsewhere 2nd time the doctors made her feel rushed even after paying full fare.

I will get to the point. Dr. J. Truong would not listen to my concerns. I told him I have blurry vision, I see flashes of light, and my eye feels swollen. I drive a simi truck and he thinks it's ok for me to drive and put peoples lives at risk on the highway with subpar vision. SMH. Don't walk run the other way to see someone else for your Vision needs.

Top-Notch Eye Care with a Truly Wonderful Team! I can't say enough great things about my experience with Dr. Samantha Schneider and her amazing team. Dr. Schneider is not only incredibly knowledgeable and professional, but also warm, approachable, and genuinely caring. She took the time to explain everything in detail and made me feel completely at ease during the entire exam. Jessie, her nurse, was just as fantastic--friendly, efficient, and so reassuring throughout the process. She clearly knows her stuff and helped make my visit smooth and stress-free. A special shout-out to the front desk girls as well! They were welcoming, organized, and went above and beyond to make check-in and scheduling a breeze. You can tell this office truly values patient care from the moment you walk in. This is hands down the best eye care experience I've ever had. I highly recommend Dr. Schneider and her incredible team--you'll be in excellent hands!

Made an appointment and they kept me waiting for 45 minutes before anyone called me up. Turned in my new patient paperwork 5 minutes after appointment time. Front desk called my cell as I was driving home. No apology or anything.

Waste of time. Wait time was ridiculously long. Dr I saw there was extremely rude and did nothing about my concerns of the eyes. They provide zero patient privacy. I had to personally get up and close the door to get some privacy to talk to Dr about my health issues. It was a huge disappointment and what a waste of time! Don't waste your time and go somewhere else.

Man I'm very happy with the staff here. Originally the appoint for cataract surgery was cancelled and rescheduled at the last minute and I got weary of the facility. But, they have been nothing less than great for taking care of us, and tending to our needs. They're caring and a special thanks to Dr Eldridge for performing the surgery. She and I both are grateful this place and the people here exist! Thank You!!