VISION EXPRESS OPTOMETRY

They provided great service from the time I walked in . Jessica was amazing nice and welcoming . This is a great place to come. I used to go to Crumms optometry in chino hills and they were good but was glad to find someone closer and just as good. I will recommend them to others and bring my kids

I am writing a review based on the poor customer service the front desk staff provides. I want to make it clear that my review is regarding the staff, not the doctor. I had a 5-star experience with Dr. Delgado. She is friendly, professional, and knowledgeable. The front desk staff needs to work on providing good customer service. I recently called the office to request a copy of my prescription for glasses and contact lenses. I don't remember which staff member I spoke to, but they told me they had to charge me money to send the email. It is upsetting that they would charge me for something that is sent electronically. Once they sent me the email, it was incomplete and did not have everything I requested included in it. Also, during my initial appointment, they were not clear of my charges as they never explained my copays to me. All of this is very unprofessional and the office needs to stop trying to penny pinch their patients. I will not be doing anymore business with this office if things like this continue.

I had such a great experience at Vision Express! The team was so kind and helpful from start to finish. Saidi, the receptionist, greeted me with a smile and made the check-in process super easy. After my exam, Laura helped me pick out the perfect pair of glasses -- she was so patient and honest with her opinions, which I really appreciated. Everyone there made me feel comfortable and cared for. Highly recommend Vision Express if you're looking for great service and a team that really goes above and beyond!

I had an excellent experience at vision express optometry! From the moment I walked in, the staff made me feel welcome and comfortable. Everyone was so friendly, professional, and genuinely cared about my needs. They took the time to explain everything clearly during my eye exam, answered all my questions, and made sure I understood my prescription options. The exam was thorough, and I never felt rushed. The staff at the front desk and in the optical area were equally wonderful -- they helped me and made the whole process smooth and easy. You can really tell that they love what they do and take pride in helping their patients. I highly recommend [Optometry Clinic Name] to anyone looking for quality eye care and a team that truly goes above and beyond for their patients. I'll definitely be coming back for my future visits!

I am so happy. The amazing friendly and efficient service I receive from Raquel is in matched. I've been using America's Best which has been very good however, Vision Express Fontana is even better. Thank you Raquel you're the Best

1st time here. Very pleasant experience. Nice staff. Doctor is experienced & take their time to understand your concerns. Black waiting chair is extremely comfortable!! Have tv in waiting area. Have nice wide range options for women glasses. Con: waiting time is a bit long to see doctor as there is only one doctor but forgiving. Still 10/10 experience

I Bring my whole family here and we always get great service , The doctor is very nice and makes you feel very comfortable , also the girls are always so helpful and explain everything . They take their time helping you pick out glasses making sure you find something that you are really happy with . I highly recommend them. They have great service Laura and Sadie are very friendly. You will be very happy you came here.

NEVER coming here again. I MISSED my appointment because the receptionist had me go ALL the way back home for my debit card because they don't take "TAP".............I rushed back and was 10 min late to my appointment, because I had to accommodate YOUR business. You guys didn't even bother to reschedule me for a later time. I have insurance, but choose YOUR business to spend my hard earned money on. You guys don't care about your patients. DON'T BOTHER TO COME IF YOU DON'T HAVE CASH ON HAND.