Fong Anna OD

My first eye appointment with Dr. Fong was good and staff was professional and courteous. The Doctor walked me through my exam, she was pleasant and witty, answered my questions and interested in my eye exam. I enjoyed my experience, because my appointment was all in one place.

The receptionist is unprofessional and insincere, and Dr. Fong seems unwilling to acknowledge or address her staff's ignorance and mistreatment of patients. I respect companies that take accountability, but this office clearly does not. Even a simple apology to a patient seems unreasonable to them. Instead, they attempted to gaslight me by claiming they had given me a courtesy call about my insurance, something that never happened. The call they referenced was from 5-6 years ago, and they failed to verify my insurance either before the appointment or at the time they scheduled my appointment, about a month prior. It would've been nice to know I had an insurance issue prior to arriving at the appointment. Not that it's their fault, but I've never had a Dr office not be diligent enough to verify that before letting their patient wait an entire month and show up to have their time wasted. I have never experienced such unprofessional behavior from a doctor's office. As a physician running a practice, I would expect Dr. Fong to ensure her patients are treated with respect and professionalism, yet that is not the case here. Speaking to her directly confirms to me why her employees are the way they are. Save yourself the frustration. Going to this office is a waste of time. I'm suprised this office even has 3 stars.

Dr. Anna Fong treated us so well and had so much patience with my son! I have an 8 year old who is on the spectrum and doesn't always get treated well by health care professionals, but Anna Fong was excellent! She had so much patience with him and explained everything to both of us so well. I am so grateful for her and the services she provided! 5 stars to her and her staff!

The Dr talks over you and definitely gives off the vibes of "your questions are stupid why do you keep asking things" though she very thoroughly answers them, delivery is a bit off and made my daughter uncomfortable. The office lady Esther, she's completely rude and fake. Immediately was happy go lucky with another customer then rude as all hell to me when I questioned what all I was paying for. Shes loud and obnoxious with a unique voice and very short mannered. She's the only one I've ever seen in office with the Dr so I'm going to assume she's very overwhelmed and doesn't realize she's rude. I'm taking my kids to another place.

Unprofessional! My child was fussy and she literally told me to take a walk. She has no patience and she overly talks for no reason!

Very rude receptionists, the dr seemed okay but I didnt deal with her for very long.

I have been with Anna Fong for over 35 years. She is the best. Her staff is always happy to assist with any concerns. My 4 kids have been with her since their 1st visit at the age of 5. Wouldn't trust anyone else then her with our eyes.

Worst place to go to. I got my glasses a little under a year ago with this place. A screw fell off and I took back in with them because they had guaranteed me a warranty for 1 year. It's not even a year yet. Before I went to the office, I called and asked them about it. They were straight up unprofessional. Esther is the person who I talked to. A very rude person and didn't even consider opening the case that my glass was in, to see it's condition. She just denied it. She told me I needed a brand new frame. Because it's broken. How can she even tell without even looking at it? When it was just a screw. Never going back to this place. Keep your distance guys. Granted Dr Fong was a very nice person, but she needs new receptionists for sure.