⭐Customer Reviews
4.5
★★★★☆
696 reviews on Google
I had a wonderful experience at LensCrafters for my vision appointment. The entire visit was smooth, professional, and well-organized from start to finish. The staff was friendly, welcoming, and very helpful throughout the process.
Dr. Cristal Maharaj, OD, was exceptional, thorough, patient, and extremely knowledgeable. She took the time to explain my exam results clearly, answered all of my questions, and made sure I felt comfortable every step of the way. I truly appreciated her attention to detail and genuine care.
The eyewear selection was great, and the team helped me find frames that fit my prescription and personal style perfectly. Overall, an excellent experience with outstanding care. I highly recommend LensCrafters and Dr. Cristal Maharaj to anyone in need of vision care.
Excellent customer care by Ricardo! But seriously every time I have gone to this Lens Crafters, I have received very kind and helpful representatives. My most recent issue with my glasses was that I broke off one of my nose guards on my glasses, and they replaced both nose guards free of charge. Thank you!
Wow! What's great staff ! Zoey was amazing - so sweet and knowledgeable! She was able to really work with me and give me a great deal on new lenses for my existing frames! Thanks !!
This is my first time here, and the overall staff and environment was so friendly and showed lot of patience explaining the things. Ms. Natalie was so friendly and very knowledgeable and throughout the season explained very patient. She has done wonderful job. Overall, very happy experience. Thank you.
Daisy, the staff member who greeted me, was rude and misleading. She told me I would be charged $39 for a "mandatory" test without explaining what it was. I later learned this was an optional retinal scan not covered by insurance, which was never disclosed upfront.
When I raised my concerns, the manager, Andrea, dismissed them and appeared to side with her staff, offering no apology or acknowledgment. Sandra, another staff member with a poor attitude, later was charging me $37 without explanation, which I only learned afterward was optional insurance for broken glasses. This pattern of adding fees without clear disclosure felt dishonest and unprofessional.
David was polite when he assisted, and Pavel was helpful and accommodating when I called back--he refunded the incorrect $39 charge. I also want to acknowledge Dr. Maharaj and her technician for being professional, knowledgeable, and apologetic.
Front-desk staff behavior, transparency with charges, and management accountability & training need serious improvement.
I bought frames and lenses and purchased the warranty on the lenses in case they get scratched. Went in this morning to have my lenses replaced and was charged and additional $25 just to use the warranty. That part wasn't mentioned to me when I purchased originally.
Beware. Might be cheaper just to use your own insurance to buy a new set of lenses should you need them replaced.
Great service from start to finish. The eye exam was quick and the staff helped me pick frames.
Highly recommend this place to you! I didn't even buy glasses here but they fixed my frame for free. Fhey are so nice.!!
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[?]Frequently Asked Questions
Where is LensCrafters located? +
LensCrafters is at 4983 N Blackstone Ave, Fresno, CA 93726, United States, Fresno, California 93726.
What services does LensCrafters offer? +
LensCrafters provides comprehensive eye care including services for this business. Call +1 559-229-7955 for specific service availability.
What are the opening hours of LensCrafters? +
LensCrafters is open 9 am-7 pm. Open all days.
Does LensCrafters accept walk-in patients? +
LensCrafters in Fresno accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensCrafters? +
Consultation fees vary by service at LensCrafters. Basic eye exams typically start from $50 to $150 in Fresno, while specialized treatments and surgeries may cost more.
Is LensCrafters equipped for emergency eye care? +
LensCrafters provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions(r) and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
How to Get Help at LensCrafters
To visit LensCrafters in Fresno, call +1 559-229-7955 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Fresno?
Choosing a verified eye clinic like LensCrafters in Fresno ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.