LensCrafters

I had such a great experience at LensCrafters! Malorie was so sweet, patient, and incredibly helpful throughout the whole process. The doctor was amazing as well -- very thorough and professional. I truly felt taken care of from start to finish. Highly recommend!

LensCrafters, April 3, 2025 Me & my granddaughter's papa had to come & pick up his glasses that were getting fixed because they got broken so we did & he was still waiting on another pair that had to be redone on the (lenses) so he will have to make another trip here to pick them up when they are done & ready. They showed him the new pair of glasses for the (hard of hearing) that can be paired with your phone but they are still in the early stages of being brand new. That is what I need!!! Most definitely yes. The store is amazing & very beautiful with all of the Glasses being displayed & the staff members seem very friendly & helpful. 's

What should have been a simple, exciting experience turned into an exercise of frustration. On January 21, 2026, Jennifer (the Salesperson and Cashier on the receipt), placed my order as lenses ONLY, as I paid in full for frames and lenses; an error that should have been easy to acknowledge, but instead of professionalism or accountability, I was met with another saleswoman, who, in my opinion was dismissive, and painfully short when I tried picking up my glasses today (02/09/2026). It's honestly baffling how such a wonderful establishment, with so much potential, allows its front-facing staff to treat customers as an inconvenience. The lack of courtesy, patience, and basic customer service skills completely overshadowed what could have been a positive experience. Mistakes happen, poor attitudes don't have to. Unfortunately, the behavior of the sales staff is what will ultimately be the downfall of an otherwise reputable company. A little kindness and ownership goes a long way, both were noticeably absent here. I won't be returning, and I wouldn't recommend this place unless serious changes are made. However, the Eye Doctor herself, was absolutely amazing and great to work with!!!

Malorie was extremely helpful and knowledgeable. She helped me pick out the perfect frames and knew exactly what I was looking for- and even saved me money! Great experience at this location today.

I live in the middle of nowhere and had to make a special trip to get my eyes checked out. Was told my glasses would ship to me, I even asked about mail carriers because it's tough to get USPS packages. They use ups. Two weeks went by and I didn't get any notifications about shipping. Got a sketchy spam looking text that said my glasses were ready for pickup. I called and it turns out the glasses were shipped to the store instead of my house. Not only that but to get them shipped to my house would be $10. Everyone I talked to was nice but by golly they cannot listen. Do not expect them to ship things to you. Go online.

If I could give zero stars I would, the service was terrible to say the least. They wasted our time, they were not able to give clear answers. If the two ladies who were there did not know what they were doing, they should have just said so. Or simply asked for help. I don't understand how they are left alone there, without supervision. We were the only ones in there, and they were unable to help us. What a waste of time, and we were ready to simply go in and buy product!! I will be going to a different location to buy what we need. We are highly disappointed and surprised to have received terrible service like this,

I had an amazing time at this LensCrafters! Everyone was very helpful, especially Emma who helped me pick out some glasses. She was very detailed in the explanation between the types of lenses which was helpful to decide what best suited me.

1/30/26 time around 9:30am.Wasn't crowded, only two customers, they greeted everyone but us, never asked us if we were finding everything ok. Completely ignored us for 30mins.We walked out, places like this don't deserve your money.