LensCrafters

Overall, I had a very bad experience. I ordered new lenses for my glasses on January 29 and was told they would be ready in less than two weeks. I was also told I would receive a call or text when they arrived. I never received any notification. After two weeks passed, I called on Friday, February 13. The employee I spoke with said they had my lenses. When I asked why I had not received a call or text, she put me on hold to check and then came back saying the lenses had just arrived and that they only make phone calls, not texts. She told me to come in Saturday or Sunday to have the lenses installed in my glasses. When I arrived on Sunday, I was told the lenses had actually arrived on February 8, which contradicted what I had been told on the phone. I was then informed that the person who installs the lenses was at lunch and that I would need to come back in an hour. I wasn't able to wait that long, especially since I had been told I could come in anytime on Sunday. So I scheduled an appointment for Wednesday, February 18 at 3:00 PM. When I arrived for my appointment, I was once again told the person who installs the lenses was at lunch and that I would have to wait. I ended up waiting nearly 30 minutes just to have my lenses put into my glasses. Overall, the communication and service were very poor. I was given conflicting information multiple times and had to make several unnecessary trips. I would not recommend this place to anyone.

I had customer service issues from a retailer where I originally purchased my prescriptions, and Ray-Ban appointed me to come to this location. The manager, Jennifer, helped me with my return process. She was extremely polite and helpful. I highly recommend this location.

I had a wonderful experience at this optometrist's office! They use great up-to-date equipment, and the optometrist Jodi is both highly knowledgeable and genuinely fun to talk to. The whole visit was smooth and enjoyable from start to finish. I truly recommend stopping by for an eye exam...not just to update your prescription...but also to check on your overall eye and health wellness. You'll be in good hands :-)

glasses are flimsy feel like theyre gonna break right out of the case. repeatedly could not find my order. would love to know why keeping the scroll barrier down during business hours is anything beyond fear mongering. was not offered a fitting as promised

I look forward to my annual vision exams with Dr. Jodi Shepard OD every year. She is outstanding, she listens, she takes time to explain the results so that you understand your vision's health. She has state of the art high Tech vision equipments that are second to none. I highly recommend Dr. Jodi Shepard OD to anyone looking for an eye doctor. Thanks

**"I am very disappointed with my experience at this clinic. I paid almost $1,000 for the consultation and the lenses. I provided my own frame, so all they had to do was add the correct prescription. Unfortunately, not only did they deliver the glasses with the wrong prescription, but the overall quality of the work was poor. The service from the doctor also felt rushed and not attentive to my needs, which left me feeling dismissed as a patient. For the amount I paid, I expected professionalism, accuracy, and care. Instead, I left with glasses that do not meet my vision needs and a very frustrating experience. I sincerely hope they improve their practices in the future, but based on my experience, I cannot recommend this place."**

Dr. Shepard is an awesome and knowledgeable eye doctor, very patient, I can tell she loves what she does and cares about her clients.

Great Customer Service. I always have a very pleasant experience with the Staff. Thank you Melody for helping with my eyeglasses & also to a very nice, kind manager who is a male, but my gosh , I forgot his name! Thanks so much to all of you! A happy customer