Vision Express Optometry

Top-Tier Doctor, but Check-In Could Be Better. I'm giving 4 stars because the optometry care here is easily a 5/5, but the front desk experience brings the overall score down a bit. I had a 9:00 AM appointment, and while the office was clean and the wait times were surprisingly short, the check-in process felt cold. The front desk staff weren't very friendly and made the start of the visit feel a bit unwelcoming. It was clear they were busy, as appointments were scheduled back-to-back with people everywhere, but a little politeness goes a long way. Dr. David Shin and his assistant were absolutely amazing. They were professional, kind, and took great care of me. The ladies who helped me pick out my frames were great! They made the process easy and fun, and I'm really happy with the pair I chose. Overall, the doctor and the frame stylists make this place worth visiting. If the front desk could match that same level of friendliness, this would be a perfect 5-star office.

New patient to this Optometrist. Visit was fast and staff was all so helpful. From the moment I scheduled my appointment to the end of choosing my glasses. They have won me over. It's intimidating going into a new office and trying to take care of your health needs but this office truly meets up to all the kind and great reviews. I plan on being a patient for a long time. Thank you to all of you who work there. Sometimes a smile and kind voice matters to a lost or confused human being.

From check in to each phase of testing for the eye exam, to choosing frames, and patience with a small hiccup (on my own humility not having my Insurance card at the ready) they had an avenue to text them a screen shot of it so I could be seen and not reschedule...received instantly. Comfort and assurance in their quality of care and from Dr. To office staff to optometrists for fitting...even the cartoons choice of Looney Tunes to fit all ages...steller performance and I plan on keeping them...Blessed they took Medical/Molina...5 stars with slight suggestion....(A water cooler, to fill bottles that patients have especially the youth and eye exams for athletes, hydration is also necessary for eye health as well, I forgot to ask for a small sample contact case and contact solution...but the doctor was able to supply a pair of trials to fit my power and relieved me from 2 years of blurry vision and uncertain darkness, to make me feel just in comfort, assurance , and peace. Plus I can drive and watch TV without straining or sadness. Thank you again!

My visit to Vision was excellent very efficient and the appointment time was right on schedule the optical attendant was good and the DR was very good at the testing and analysis of my eye conditions. I would highly recommend their optical place to anyone and this was my second visit with them in the past 2 yrs

Office was nice, staff was friendly. Dr did not explain much after exam. I had to ask several questions as he did not offer many findings. I am 71 and worried about cataracts. I felt dismissed.

Staff was extremely nice and helped me with everything I needed. DR.was great and took extra measures to insure the right prescription. All in all I will get all my glasses from this place in the future..

Not sure who they are paying for the reviews but I was told 2 to 3 weeks for my glasses to come in and on week 3 I called only to be told the lab had run into an error and had to redo something or another and I would have them the following week Wednesday. I called the following week and was told the lab ran into an error and I would have them in again, one week on Wednesday. Called again Wednesday and was told they have not came in and there was nobody available to talk to to resolve whatever issue vision express optometry is having getting my glasses. I paid in full using cash and insurance on day one. And again I'm told that the person I'm speaking to doesn't have any information for me and there is nobody in The office including a manager that I can speak with. This place has been the worst optometry office I have ever been to. The doctor was great. The staff is about as competent as a bag of rice. I only give one star because I have to. They should give the option for negative stars because they would definitely be -5

I needed a new location to get a check up and exam because it had been a while since the last time I saw a optometrist. The staff here was good and the Doctor was even better. Very happy with the service that I received at this office. I do recommend this business.