Acuity Eye Group - La Quinta

Horrible experience making appointment with their call center it took 40 mins. I paid $80 fee for my contact lenses. It's been a month, I called today and got transferred. No one notified the optical about my lenses. So I've been waiting a month and my contacts were never ordered. I called today and I was transferred to 5 different people about my contacts and gave my date of birth 5 times. When I was transferred to optical finally the lady was in the bathroom and I got transferred back to the call center. I wanted to get my prescription so I could go somewhere else and can't now because it's not finalized because I never got my trials. I have been wearing my glasses and my eyes have been burning in the sun because I drive out of town every week for work. This has caused me a lot of distress. Now I finally got optical on the phone and she said she will get my order in today, I asked her for a confirmation before I hang up and she said she can't give me one right now to call back. I can't express how terrible this experience has been. This is the worst optometry office I have been to in my life. Don't go here. They're extremely unorganized. Now I have to go back in after I wait for my trials for 7 days and then wait again to order the correct contacts. How does getting contacts take 2 months. Horrible horrible place. Don't go there

Dr. Samuel and staff take good care of my husband's eyes. The improvements are seen in his eye tests and we are grateful. New eye glasses are coming soon.

I have since review been trying to get prescription filled, which Dr. Swartz wrote for me, but have yet to get prescription...5 days later.....Dr. office says they sent prescription order to Costco Pharmacy, Costco Pharmacy says they have not received as of 3-2-26. As of this posting have not received prescription for eye drops. Patricia Santilli 3-3-26 8:45 a.m.

This group has several offices, I have seen 2. The one in Indio has furniture that is broken or falling apart, some equipment doesn't work. The one in La Quinta is improved, but the service is of poor quality. My last appt is an example of my other appts there. I was scheduled at 9, saw ophthalmologist after 10 am. The staff has not been properly trained and often appears unsure as to their role. I observed different staff calling in same patient more than once in the time I was there. When I was finished with ophthalmologist, she asssured me that the worker in the room would be calling me to Schuyler another appointment. That was on 10/29/25, no call to date. It's sort of scary to think that I am supposed to entrust my eyesight to these people. Especially in light of the fact, that there are very few eye groups that provide services to Medicare patients in the Coachella valley.

Terrible continuity of care, feels like patient needs to fit into parts of their machine. People nice other than receptionist who can be snarky. Docs seem competent.

My visited last week to the Acuity location was riding along there with my husband, not because I needed them. I have since would not ever go back to them again for any services. Their billing is horrible. For six months I had to each month get them to deleted an examination charge that was back to back. It was done one month on a visit and with a follow up appointment the following month, I was charge again and didn't like that at all nor agreed to it. For that, they loss my business. Plus my fight to their accounting department and that office was at least six months and no apologies.

Palm Desert office - Possibly the worlds worst medical office staff known to man. Rude and incompetent with long wait times. The attached surgery center allowed a dog into the recovery room. One Ophthalmologist was triple booked and people were waiting there for 2 1/2 hours. Appointment staff writes your appointment on a card and when you arrive they have no record of your appointment. Grossly overpriced eyewear. La Quinta - Rude and incompetent staff. They make appointments with Ophthalmologists and neglect to tell you about dilation being mandatory. Your choice is to walk out or drive home nearly blind. Nasty eyewear store that's more than 3 times the price of Costco. They try to collect copayments when none are due. Eye exam equipment in the waiting room which is like a bus station. Truly the bottom of the barrel for eye care. No A/C in exam rooms in summer.

This is my regular eye-care medical group, and I am very pleased withe care I received. On this occasion, I needed to be seen in short notice, and they were able to schedule me in on short notice. Great care, and professional staff.