Dr. John Jacobs

Dr John is the best of the best. You won't find a more caring, professional, kind, and reasonable doctor. He's been our family eye doctor for years now, and we have absolutely no complaints. Dr John and his staff go above and beyond in making you feel taken care of. You won't regret choosing him.

I've been coming to Dr. Jacob's for about 5 years now and I can say without a doubt that's he's the best eye Dr there is. His honesty and professionalism exceeds all other practices I've been to and I am very fortunate to have found his practice. Highly recommend him!

Dr Jacobs and his staff are excellent. I tried them after my first optometrist performed a less than thorough exam which resulted in an inaccurate prescription which could not be fixed after repeated visits. One visit to Dr Jacobs and my problem was resolved. My wife and I were and continue to be very happy with Dr Jacobs, his staff, and their eyewear selection. We highly recommend this office.

I came here this morning for my exam and I have to say, excellent work, Dr. Jacob! The doctor was very thorough, communicative, friendly and really professional during the entire eye exam. I did the full dilated exam along with the vision test all for a reasonable price. Thank you so much and will certainly keep referring you to other folks!

Saw they were having a sale on glasses; and I did need a new eye exam. The staff was able to schedule me a same-day appointment. Dr. Jacobs was quite knowledgeable, and explained all the facets of the exam, as it proceeded. I wish they had Optomap + less pricey glasses; otherwise, I'm happy with the service I got.

I have been going to Dr. Jacobs and Eye See Optometry since 2015. I found out earlier this year that they incorrectly billed my insurance which ended up unnecessarily costing me hundreds of dollars out-of-pocket*. When I went to their office they refused to give me reprinted receipts. I requested these so that I can research the incorrect claims and be specific in what I would ask them to resubmit - I had to insist to get even a few. One of the women who works there - I think her name is Janet or Janice was unnecessarily rude (again**). When I wanted to talk to Dr. Jacobs himself about his rude staff, he refused to see me - even for 5 minutes. All I wanted to say was that I wish his staff would be more helpful especially in light of a problem. Brittany who works there was helpful; She printed out some receipts and handed them to me before I was encouraged to leave because they had patients (am I not a patient of Dr. Jacobs?) and told me to "come back on Monday." Like many - Monday is the start of my work week, and cannot come see them. I am disappointed to learn that this doctor was not in the slightest bit helpful when something went wrong. The sad part is that the insurance claims/billing portion is a fixable issue, but the fact that this doctor and one of his staff couldn't care less about me as a person today, much less a returning customer who has referred at least two patients. All they needed to do was print out a few receipts - or email them to me - and make copies of the claims they submitted - or email them to me. Instead when I asked for copies of my bills I was told "no" several times and that they will "deal with this on Monday." Keep in mind, I was already there - physically in the office and up until the point in which that lady was rude to me, I truly felt that though the mistake was a major and costly mistake, that it was an honest one. Today they made a decision that keeping a repeat customer/patient by taking a couple minutes out to give me some paperwork was not a priority for them. Up until today, Dr. Jacobs was a great person to deal with. But let me ask you this - when a problem surfaces, do you want someone who is willing to help you? Do you want someone who can at least feign like they feel bad about a billing mistake that ended up costing you hundreds of dollars? Today, I realized that I definitely expect a doctor's office to take the time out help me. I deserve that much. **Regarding Janet or Janice - She took great pleasure in telling me "no" repeatedly today. But this isn't the first time she was rude. She constantly talks over me when I call or when I'm there. There have been several times when I have tried to ask a question - but she interrupts before I've even completed the question! Then I have to ask the question again, and maybe then another time depending on if she lets me finish my sentence. In the end it took the office manager LONGER than "Monday" to get in touch with me and I ended up going to a different place for my services who fixed the issue with insurance and agreed that this office should have been more diligent towards their customers' insurance claims.

Dr. Jacobs was really great attending me. He even remembered my nickname when I came back to pick up my glasses. I'd definitely recommend Eye See Optometry plus they have amazing frames!

My entire family have been Dr. Jacobs patients. I am a physician and I can not say enough about his level of care and precision. He is very knowledgeable and explains information in great details. I have been recommending him and his office to all my friends and family