OPTIKOS OPTOMETRY

Ive been hesitant to write this review because I hoped they'd address the issue. Initially, I spoke English, but Mark didn't realize I understood Korean. After wasting a lot of time there, I've decided to end my association with Optikos. Mark's gaslighting tactics are simply unbelievable. He may have convinced me to never trust the Doctor, who owns the clinic. I was prescribed computer glasses to alleviate my headaches. Mark explained the benefits and how to use them, and I even got all the bells and whistles. I was excited about the purchase, and he was attentive. I paid nearly $700, which was after my insurance. I waited the allotted time to receive my glasses. They demonstrated how the blue light blocker works, but I didn't want the purple tint that came on the lenses. He showed me some other filter without color. After trying the glasses out for two weeks, I returned, multiple times. They did not alleviate my headaches; they got worse. When I came back, he ignored me and handed me off to Jenny, who apparently is his daughter. She's very sweet and kind, but I overheard him telling her in Korean that I'm problematic and that I don't understand what I'm talking about. If you work in this field, I would expect you to be understanding and compassionate about people's vision struggles. I would dive further into more details but I don't want to drive up my stress levels. Utter nonsense was fed to me by this poor girl. I've decided to take the loss and never return or recommend this place to anyone. At least I can reuse these expensive frames. To the owner, I see that I'm not the first person to receive such horrid treatment. Please evaluate your staff pickings.

I've heard nothing but rave reviews about this place, but let me tell you, it's way overpriced. They try to blame the prices on Trump tariffs, but the website shows better deals. You'd think a luxury eyewear optometry would have a good selection of luxury eyewear. I called ahead to see if they could order Cartier if I didn't like the selection they had. I was told yes of course by lady on the phone. I get there and they said no. I wasted my time driving out to them. The guy offered me a huge discount for the Cartier they have IF I pay in cash. I asked for Prada, Versace, Dolce and Gabbana, and they said no. The Dita collection is slim pickings, and instead of showing me the latest styles, they showed me old Tom Fords and Tiffany. The Chanel frames look bland, and if you wanted it in a different color, they said no. I even heard a Korean guy tell a woman that he could order it for her, but for me, no?! I guess I have to be a member of the club to get that level of respect. What they have for decent prices are glasses that you can buy online for $40!! Now, I'm looking at other places that offer better service and are willing to go above and beyond for their customers. Where doing the bare minimum isn't a struggle for them. Thanks for nothing Optikos.

I had an amazing experience here. I was VERY scared going in because I hadn't had an eye exam in years. The staff was BEYOND helpful. I didn't know I had vision insurance and they looked it up for me and walked me through everything. The prices here are affordable even if you don't have insurance. Best of all, their glasses options are amazing. I really recommend this place. I felt so safe and seen here by the staff!! The parking lot is massive and they will validate your parking. Thank you, Optikos.

I came to this shop just to fix my Ray-Ban sunglasses. The staff at the front desk were super friendly. Roger fixed my glasses in under 10 minutes. Now they look brand-new again. Thank you guys so much!

They said that my insurance covered the visit and the contacts so I booked the visit a month in advance. I followed the instructions from the eye insurance company to call them ahead of time to find out if my insurance was accepted. My daughter and my roommate need eye exams also. I walked 20 minutes from my home in the heat to the appointment. When I got there I was told that they did not accept my insurance. I would have to pay for it and then do a super bill. It seemed like a set up. I will not go back. Expect to pay for services and if you have insurance they may try to have you pay anyway.

The level of customer service received was completely unprofessional. If Mark is unwilling to fulfill his responsibilities, it may be necessary to reconsider his employment. This kind of behavior reflects poorly on the business.

Took a pair of frames here to be fitted to my prescription. I was very happy with the result. The staff were friendly and didn't try to sell me anything I didn't need, actually recommending bifocals over more costly progressives for my particular needs, which goes a long way in my bringing more of my business here. They validate parking and got my prescription back one day ahead of time. Be prepared to pay for half ahead of time. I felt that the pricing was fair and competitive, the staff are friendly and thoughtful. I had a great experience.

Its our first time here and doctors are great! Roger is very helpful! he really took time helping me and my husband finding the best pair of glasses for us. His customer level is excellent and I think is a great asset to the company!