Warby Parker Century City

I had a fantastic experience at Warby Parker Century City! The retail staff was incredibly friendly. I never felt rushed even though I tried on dozens of frames multiple times. The purchase process was fast and easy with the team walking me through every step. I am so excited to get my new glasses! Plus, as someone who can be a bit fickle, I really appreciate their return policy. Highly recommend for the great styles and stress-free service.

I just had the best experience at Warby Parker, and it was all thanks to Jewel. From the moment I walked in, she treated me with such genuine care that I felt personally taken care of every step of the way. Jewel went above and beyond to help me find the perfect pair of glasses--patiently guiding me through styles, giving honest feedback, and making sure I understood every detail about fit, comfort, and lenses. She wasn't just doing her job; she made the experience feel effortless, personalized, and even enjoyable. It's rare these days to meet someone who truly listens and cares about the customer's needs, but Jewel absolutely did. I left feeling confident, valued, and extremely happy with my choice. If you're going to Warby Parker, ask for Jewel. She's incredible.

Brought in some limited edition Gucci lenses that couldn't be fixed anywhere. The hinge screw snapped in half and most places said it couldn't be fixed. I brought them in to Tim and his crew and he was able to fix them, brand new, in a few hours. They were super cool, knowledgeable, and welcoming!!

Sales people were exceptionally helpful. They were able to understand my needs and style preferences. They chose frames I liked from the many frames in the store. Shopping with Warby Parker was a pleasure. Prices were fair.

This was my first Warby Parker experience and I had a wonderful time! Chad was very knowledgeable with the in store options and made it incredibly easy to shop around and purchase the glasses I tried on. Providing my prescription was easy and ordering was simple. Every prescription glasses shopping experience should be like this! I will be back when I'm ready for a refresh.

10/10 experience from beginning to end!! My first visit to Warby Parker was back in 2019 at one of the stores in Manhattan, NYC and because I had such a great experience there, I felt confident going to Warby Parker again for new glasses was the right move!! Zachary could not have been more accommodating or knowledgeable and helped me choose the right glasses for my higher plus prescription. I can hardly wait to get my new glasses in the mail. Love Warby Parker- thank you so much, Zachary and team :)

Excellent customer service at Warby Parker in Century City. Roxanna was very helpful, efficient and thorough. She helped me select new glasses and prescription sunglasses, too. The store was very busy, but I felt well looked after, and I plan to return in the future. Highly recommend Warby Parker in CC for all of your glasses/sunglasses needs.

I came in for an adjustment for my frames and Zach took such care of me. He adjusted my frames, added new nose pads, and offered free contact solution! I felt valued and appreciated as a long time WP customer. Zach and another employee listened to my stories about other WP locations and I told them they are one of the best stores I've been to. Their customer service is excellent. Thank you Zach and team!