Eyesite Newport Coast

From the initial call to Check out, I was extremely impressed. The entire Staff and the Dr Tran were so sweet. I really felt Dr Tran understood my vision.

Dr Rosenblum really took lots of time to get my prescription right. His experienced staff really went all out to help me find the best glasses, and worked to find the best choices. Definitely recommend.

We've been going here for years. The optometrists are friendly and knowledgeable and the experience of the exam as good as it could be. If you want a great optometrist, Eyesite is the place.

Best Optometry office ever!! Dr. Rosenblum is a phenomenal eye doctor who takes the time to answer every question and truly cares about the health of his patients!! Front office staff is amazing... Ofelia and Amanda are very caring, knowledgeable, and make everyone feel like family!!

Client care is outstanding at Eyesite. Each member I've encountered over the years, whether new or tenured, has the "it" factor of making one feel welcome, tended to, and properly diagnosed/fitted. I would enjoy keeping this secret for myself, but that wouldn't be kind to Eyesite or you the prospective client. Please take care to foster their service attitude!

I really don't enjoy leaving less than favorable reviews which is why I'm still giving 2 stars but I have to say the front office "customer service" is simply atrocious. They make a visit to the DMV feel like you're speaking to the concierges at the Four Seasons. Dr. David Rosenblum is a great guy and I really do hate to leave a review that will hurt his business but something has to be done about this. I know his hands are tied since the business was sold to a hedge fund that controls all the hiring but hopefully that hedge fund sees this and does something because I will never purchase glasses from here again. If you're just in need of meeting with the doctor, Dr. David Rosenblum is a great doctor but just buy your glasses elsewear because the rest of the employees are a complete disaster. I will say the new lady they are training seems pretty nice and caring but maybe she just doesn't know what she's gotten herself into yet. It took me over a month to get my glasses. The wrong color glasses were shipped to the store and no one seemed the least bit concerned or surprised. They actually seemed irritated at me for pointing it out since they didn't bother to confirm themselves before having me come to the store. Absolutely no apology at anytime. In fact, not only did they never even say sorry, they didn't even say thank you as I left, I had to say thank you two times before I even got a "uh huh" out of them as I walked out the door. Fast forward to several weeks later and my $1,400 Dita Mach 6's were ready for pickup. I guess it was the manager I dealt with this time (this was yesterday), she was giving me that same vibe like she flunked out of DMV costumer service training. I asked to see the paper with my prescription to confirm everything was correct. Apparently the receipt with their costs was attached and she didn't want me to see it so she snatched it out of my hand like I was a shoplifter. Then she tried to shoo me out the store before I even had a chance to try the glasses on or have the crooked nose bridge straightened out. All in all a miserable experience. It's never a good sign when you know beyond a shadow of a doubt that they don't make a commission off of sales. They clearly couldn't care less if they ever sold another pair. I went to this store because I recently moved to Newport Coast and found it just 3 minutes away from my house. I figured any optometrist in Newport Coast couldn't be too bad but I was wrong. I didn't know they are a chain and really don't cater to the Newport clientele. They also cheap out on the lenses. Don't be fooled by the Zeiss mirrors in the store. You'll be getting cheap Shamir lenses. I used my secondary insurance plan to buy another pair of glasses at Eyexame down the street and I had the complete opposite experience. Definitely go there instead. I haven't bothered to look into seeing if it's possible to return these glasses yet but if it is I would much rather go to Eyexam again.

I love Eyesite!! I have been a patient here for many years. Dr. David always listens to my vision issues and then always makes my vision the best it can be!!! And as a bonus they have a great selection of contacts, glasses and super efficient and friendly staff. I would give them six stars if I could!:)

I was in from out of town and had an urgent issue with my eye. When I walked in they were incredibly helpful. They took me right away. Dr. Bacani was so nice and helpful. She diagnosed my condition immediately and I was feeling 100% better by the next morning!