LensCrafters

Monica was phenomenal and was able to help us with the fit of our glasses in just a few moments. She made everything perfect and was able to help us with something we've been having trouble with for quite a while. I was able to have her not only fix glasses from another store that couldn't do it right but she was able to lead us in the right direction on another pair of glasses I was looking for. Phenomenal customer experience

I have spent thousands of dollars at LensCrafters over the years, which is why this experience at the Newport Beach location, Store 1104, was extremely disappointing. I paid extra for upgraded lenses specifically because I rely on my glasses for work and professional photos. The anti reflective coating was the main reason I chose and paid for the higher priced lens package. After waiting weeks for the order, I discovered while visiting Warby Parker that the lenses did not have any anti glare coating at all. Warby Parker staff pointed this out immediately. When I returned to LensCrafters, their lab technician confirmed the coating had been missed and admitted it was a lab error. This mistake directly affected my ability to use my glasses for work, and it was frustrating that a cheaper competitor caught an error LensCrafters missed. What made this worse is that I emailed LensCrafters to resolve the issue and received no response. After years of loyalty and premium pricing, this level of quality control and customer follow up is unacceptable. At this point it is fair to ask why pay more for less. Warby Parker and most optical stores offer better pricing, and many provide comparable or better quality without these kinds of mistakes. Because of this experience, I will no longer be shopping at LensCrafters, and I would strongly advise others who depend on their glasses for work or daily use to look elsewhere or carefully inspect their orders.

I have had nothing but great experiences at the LensCrafters at Fashion Island over the years. However, during my recent visits, optician, Athena, has been absolutely wonderful! She is very friendly, helpful and most importantly very knowledgeable. Would highly recommend this store!

Monica was very helpful and patient. She helped me check the frame I liked, answered all my questions, and helped me replace the frame. I really appreciate her support and will definitely come back next year to purchase another pair. Thank you, Monica!

I walked in and was immediately assisted by Monique. What a relief to run into a place where someone who is completely friendly and ready to assist. She made effort to make sure I was within the budget. I walked out feeling I was really taken cared of and not dealing with someone truly looking out in my best interest and help me get what I really needed rather than upscaling me with stuff I don't need. I will definitely be a regular customer here for sure. Definitely worth my trip and time coming here.

I went in today to get some sunglasses I just bought at Bloomingdale's tightened. They didn't have to help me, but they did, especially Athena/Althea, I may have forgot her name but not her kindness. She was patient and so friendly. But my friend and I are going back to get our prescriptions glasses there. Fantastic experience. Thanks

monica was so sweet and quick! stepped in to get my glasses reshaped and it took 30 seconds! she sent me on my happy way! will come back for any glasses repairs ever needed!

Athena was very good at their job. I was impressed with their skills on all levels. Especially the way they knew what frames to style my face with as they picked up many selections so quickly and made my decision easier. Picking out frames can be challenging and stressful, and they eliminated all of that for me.