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Dr. Yih-Hua Helen Kiang

📍 Located Inside Macys, 300 Stanford Shopping Center, Palo Alto, CA 94304, United States
[x] Active Centre⭐ 4.9/5 (70 reviews)🏆 Expert Choice🕐 11 am-7 pm📞 +1 650-566-1254⏱️ 3 min read
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Dr. Yih-Hua Helen Kiang

Eye Care Provider
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Located Inside Macys, 300 Stanford Shopping Center, Palo Alto, CA 94304, United States Palo Alto, California 94304
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PIN Code
94304
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Plus Code
CRRH+V8 Palo Alto, California, USA
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Timings
11 am-7 pm
Verified May 2026
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Dr. Yih-Hua Helen Kiang

📞 +1 650-566-1254
📍 Located Inside Macys, 300 Stanford Shopping Center, Palo Alto, CA 94304, United ...
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Customer Reviews
4.9
★★★★☆
70 reviews on Google
5★
66
4★
3
3★
0
2★
0
1★
1
DC
Donna Cohen
May 23, 2025
★★★★★
Had a thorough eye exam at LensCrafters at Macy's in Stanford Shopping Center. My questions were answered, the care, thoughtfulness & concern for my wellbeing from all staff was so kind. Def returning for future exams. Highly recommend!
SC
Sijie Chen
Dec 19, 2025
★★★★★
Dr Kiang is patient with patients. The sales people are keen and nice.
J
Joselyn
Jul 12, 2019
★★★★★
Dr. Kiang was wonderful. She really listened to me and made sure the prescription was right. I had a bad experience somewhere else and found Dr. Kiang to be everything the other was not. She was patient, kind, knowledgeable, and professional. I'm really happy to have a doctor I know I can trust and come back to for my future appointments.
RS
Rob Smoot
Apr 30, 2023
★☆☆☆☆
Dr Kiang was great but the LensCrafters store is a joke. I ordered a pair of prescription sunglasses after an eye exam and had a horrible experience. Ordering the glasses took forever at the store. The doctor gave me multiple prescriptions and I was very clear about which one I was ordering. The junior associate Jack called me back a few days later asking which prescription to use and I clarified again very clearly. When I got the glasses it had the wrong prescription. I let them know and they said they were ordering a replacement that would be available in a week. When I called again they said an order was never placed and that I needed to come into the store to start from the beginning! Jack claimed he was not involved in any of the interactions (although he was in all of them), did not know who I could contact for customer service and to escalate my bad experience to management. I would not waste my time with LensCrafters and especially the location at the Stanford Mall in Palo Alto specifically again and suggest you steer clear to save yourself time and frustration.
MK
Miles Kodama⭐ Local Guide
Dec 05, 2020
★★★★☆
My experience with Dr. Yih-Hua Helen Kiang was overall quite pleasant. Scheduling was easy, I was very happy I could get an appointment later in the day. Everyone who helped me was also very polite and helpful. I did feel like the eye exam was somewhat rushed and not as thorough as other optometrists I've been to. Also, communication like letting me know to bring my contact lens box to reference information and where in the Macy's store this location was. Of topics COVID related, it was quite difficult to hear Dr. Yih-Hua Helen Kiang through a face mask and face shield with her very soft voice, but I did feel very safe with all the precautions being taken during my visit.
NP
Neal Pagador
Jul 24, 2021
★★★★★
Some of the other customers were very rude and entitled while we were there. The staff was running 20 minutes late, which is understandable, but some were insisting that they be seen on time. Staff was great- Bruce, Ou and Dr Jiang were all super nice- but if they could explain that everyone has been waiting it would help.
GG
Gigi Gigi⭐ Local Guide
Dec 27, 2022
★★★★★
Dr. Yih-Hua is amazing she always takes the time to address any issues or questions I may have and she does everything to ensure I am serviced correctly and get everything i need at my visit. My far one of the best eye doctors in Silicon Valley.
AR
Andrea Reid
May 13, 2022
★★★★★
Dr. Kiang was very welcoming, friendly, professional and I felt that I could ask her anything about my eye health. It was a very excellent experience.
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📈Quick Comparison: Top Eye Clinics in Palo Alto
NameRatingPhoneLink
Dr. Yih-Hua Helen Kiang Current⭐ 4.9 (70)✅ YesView Details
LensCrafters at Macy's ⭐ 4.9 (452)✅ YesView Details
For Eyes ⭐ 4.9 (307)✅ YesView Details

Comparison based on verified Google Maps data and user reviews.

[?]Frequently Asked Questions
Where is Dr. Yih-Hua Helen Kiang located? +
Dr. Yih-Hua Helen Kiang is at Located Inside Macys, 300 Stanford Shopping Center, Palo Alto, CA 94304, United States, Palo Alto, California 94304.
What services does Dr. Yih-Hua Helen Kiang offer? +
Dr. Yih-Hua Helen Kiang provides comprehensive eye care including services for this business. Call +1 650-566-1254 for specific service availability.
What are the opening hours of Dr. Yih-Hua Helen Kiang? +
Dr. Yih-Hua Helen Kiang is open 11 am-7 pm. Closed on: Monday, Tuesday, Wednesday, Friday, Sunday
Does Dr. Yih-Hua Helen Kiang accept walk-in patients? +
Dr. Yih-Hua Helen Kiang in Palo Alto accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at Dr. Yih-Hua Helen Kiang? +
Consultation fees vary by service at Dr. Yih-Hua Helen Kiang. Basic eye exams typically start from $50 to $150 in Palo Alto, while specialized treatments and surgeries may cost more.
Is Dr. Yih-Hua Helen Kiang equipped for emergency eye care? +
Dr. Yih-Hua Helen Kiang provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.

About Dr. Yih-Hua Helen Kiang

Dr. Yih-Hua Helen Kiang is the local eye doctor to see for all of your eye care needs in Palo Alto, CA. As your local Palo Alto optometrist, Dr. Yih-Hua Helen Kiang can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 300 Stanford Shopping Center Palo Alto, CA 94304 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.

How to Get Help at Dr. Yih-Hua Helen Kiang

To visit Dr. Yih-Hua Helen Kiang in Palo Alto, call +1 650-566-1254 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.

Why Choose a Verified Eye Clinic in Palo Alto?

Choosing a verified eye clinic like Dr. Yih-Hua Helen Kiang in Palo Alto ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.

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🛡Editorial Verification
9.8/10
Trust Score: Excellent
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🗺️Location
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🕐Opening Hours
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MondayClosed
TuesdayClosed
WednesdayClosed
Thursday11 am-7 pm
FridayClosed
Saturday11 am-7 pm
SundayClosed
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📍Nearby Centres
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858 m away
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556 m away
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240 m away
Verified Eye Clinic Listing This listing has been verified for accuracy of contact details, professional credentials, and active operation status.
Registry Code: GBP-VET Last Vetted: May 2026

Google Place ID: ChIJUzvzYjS7j4ARdYNfU469k5Y