Dr. Yih-Hua Helen Kiang

Had a thorough eye exam at LensCrafters at Macy's in Stanford Shopping Center. My questions were answered, the care, thoughtfulness & concern for my wellbeing from all staff was so kind. Def returning for future exams. Highly recommend!

Dr Kiang is patient with patients. The sales people are keen and nice.

Dr. Kiang was wonderful. She really listened to me and made sure the prescription was right. I had a bad experience somewhere else and found Dr. Kiang to be everything the other was not. She was patient, kind, knowledgeable, and professional. I'm really happy to have a doctor I know I can trust and come back to for my future appointments.

Dr Kiang was great but the LensCrafters store is a joke. I ordered a pair of prescription sunglasses after an eye exam and had a horrible experience. Ordering the glasses took forever at the store. The doctor gave me multiple prescriptions and I was very clear about which one I was ordering. The junior associate Jack called me back a few days later asking which prescription to use and I clarified again very clearly. When I got the glasses it had the wrong prescription. I let them know and they said they were ordering a replacement that would be available in a week. When I called again they said an order was never placed and that I needed to come into the store to start from the beginning! Jack claimed he was not involved in any of the interactions (although he was in all of them), did not know who I could contact for customer service and to escalate my bad experience to management. I would not waste my time with LensCrafters and especially the location at the Stanford Mall in Palo Alto specifically again and suggest you steer clear to save yourself time and frustration.

My experience with Dr. Yih-Hua Helen Kiang was overall quite pleasant. Scheduling was easy, I was very happy I could get an appointment later in the day. Everyone who helped me was also very polite and helpful. I did feel like the eye exam was somewhat rushed and not as thorough as other optometrists I've been to. Also, communication like letting me know to bring my contact lens box to reference information and where in the Macy's store this location was. Of topics COVID related, it was quite difficult to hear Dr. Yih-Hua Helen Kiang through a face mask and face shield with her very soft voice, but I did feel very safe with all the precautions being taken during my visit.

Some of the other customers were very rude and entitled while we were there. The staff was running 20 minutes late, which is understandable, but some were insisting that they be seen on time. Staff was great- Bruce, Ou and Dr Jiang were all super nice- but if they could explain that everyone has been waiting it would help.

Dr. Yih-Hua is amazing she always takes the time to address any issues or questions I may have and she does everything to ensure I am serviced correctly and get everything i need at my visit. My far one of the best eye doctors in Silicon Valley.

Dr. Kiang was very welcoming, friendly, professional and I felt that I could ask her anything about my eye health. It was a very excellent experience.