Rohnert Park Optometry: Dr. Ronald J. Martin, OD

I've been going here for a few years now and all of my experiences have been positive. The staff and optometrists are friendly and knowledgeable, the facility is clean, and I never have to wait once I arrive for my appointment. I'm glad I found this place!

I'm am so happy because I can now read with my glasses: I have mentioned that I had a problem reading with my glasses before and no one thought to check it out. Jamie said that it just was not acceptable that I couldn't read with them. She had me look through them and discovered that the reading part was not high enough for me so that's why it never focused correctly. All these years I've had to take off my glasses every time I read a book or I looked at my music. (and I sing a lot) Jamie is also very friendly and courteous. I'm so glad she works at this office.. Thank you.

I love this place. Tiana at the front desk is so personable and professional. You are greeted with her warm smile and enthusiastic can do attitude. She goes above and beyond to make sure you are well taken care of. The optometrist is very kind and funny during your exams. He takes his time to make sure everything is accurate and he is also very personable and professional. I will always use this place while in the area! Thank you for your excellent service!

I'm shocked this optometry office is still in business given their poor customer service and billing issues. In January 2024, I needed contacts before a trip and called three weeks in advance. They told me my prescription had expired but never notified me beforehand. The next available appointment was during my trip, and after being waitlisted, I was offered a same-day slot. I left work early and drove 45 minutes, only for them to cancel 10 minutes before, showing zero empathy for my time or the fact that I wouldn't have contacts for my trip. After three years as a patient, I decided to leave due to their increasingly apathetic staff. NINE months later, I received notices about a $34 bill from JANUARY 2023, which they admitted was due to being behind on billing for two years. I cannot fathom how this office stayed open that long without billing patients??? The complete lack of professionalism from this office is astounding, and I would never recommend anyone go here!

I have been going here for over 20 years. Doctor is great. I just tried to make an appointment and the receptionist over the phone asked about my insurance, which I provided. After several minutes they could not find my insurance and literally said to me, "You are free to go to another eye doctor who might take your insurance." I was shocked. I have been going here for over 20 years. No consideration given to the fact that I have always taken care of any issues as soon as I could and have never had a bad experience. Yet, the staff seemed to not care. I went so far as to ask them, "Do you even want me as a patient? Because the way you are telling me to find another provider makes me feel like you do not care if I continue to be a patient or not." They repeated that I could find someone else. I said "All I want to do is make an appointment for a regular eye exam like I do every year." .... All I got for my efforts was the 'don't let the door hit you on the way out' treatment. Dr. Martin has always been great, but apparently it is time for me to move on and find a new provider.

I had an excellent experience at Vision Health Optometry. Dr. Martin is thorough and knowledgeable, making the eye exam process clear and comfortable. The friendly and helpful staff made me feel welcome from the moment I walked in. They take VSP insurance and have great service. Highly recommend for top-notch eye care!

I do not recommend this place. The staff is kind, but Dr. Martin is rude, especially to children. Upon sitting for the appointment for my 5 yr old, I expressed my concern of most optometrists not willing to have children as patients. He quickly said that he had worked with younger kids with no problem. Then he began talking condescendingly to my child. Of course, that made my already nervous kid even more nervous. A simple question from my child of "What's your name?" (as he was meeting someone new to him) warranted a response from Martin "My name is on the door. Do you not read?" and a scoff. I was shocked. It's so simple to be kind to kids. The rest of the appointment got progressively worse. He started with letters. My kid knows how to read and letters are no problem for him. First one was fine. The second one was smaller and my kid, lo and behold, couldn't *see* it. The letter was G and my kid said 6 because his eyesight is *poor*. Dr. Martin scoffed again and said rudely "I guess you don't know the alphabet at all". I should've walked out then, but I was hoping to obtain a prescription for my child's obvious sight issues. He then proceeded with the assessment completely flustered and frustrated, often taking it out on my child with rude, mean comments or by moving his head too roughly. In the end, Martin failed to assess my child and we were not even able to obtain a prescription. Again, it takes next to nothing to be kind to a child, especially a nervous one who has never had an eye appointment before (something Martin was aware of). My kid ended up sobbing in my arms after the appointment because of Martin's behavior and is now terrified to get an assessment somewhere else. Do not ever take your kids here.

Very friendly and accomodati ng to your needs. I was on time and so were they. The doctor was exceptionally kind and answered all my questions and then some. I will definitely be back again!