LensCrafters

Good luck. They say the give you a 30 day return policy. I came back less than 24 hours later because my prescription was wrong and the frames weren't what I thought they were going to be. I asked to just get new lenses of my old prescription installed into my old frames. I'd understand getting as little as $100 back as a refund. The $500 I spent on glasses that I returned is now just thrown in the trash. I'm not buying new frames. At least a refund for the frames would make sense. If the wrong prescription on my new glasses was the only issue I wouldn't be writing this. The fact that they robbed me is what bothers me. Do not waste your time here

I was pretty happy until today when I called and asked where my glasses were. I was told after I spent nearly $800 between eye exam and glasses that my glasses would be shipped to me within 2-3 business days. Today I was told up to two weeks. My experience started out better than it is ending. I became a customer when you could have you glasses done in the same day and I was actually OK with 2-3 business days. However up to two weeks forget about. If I had been told up to two weeks I would have shopped elsewhere.

I normally don't write reviews, but my experience at LensCrafters in Roseville was so frustrating that I feel people deserve a warning. 1. Promised 1 Week, Took Almost 3 I was told my prescription glasses would be ready in about a week. Instead, it took almost three weeks. 2. They also wrote down my phone number incorrectly, so I never received any text or call. On top of that, there was no email notification either. It's baffling that a business handling medical prescriptions can't even manage basic communication. 3. Prices Are Ridiculously High The cost of the glasses was honestly outrageous. For what I paid, I expected much higher quality and much better service. Completely not worth the price. 4. When I finally went in to pick up the glasses, they were crooked right out of the box. The associate tried to adjust them but couldn't get them straight. I left the store with glasses that still didn't fit properly. 5. No Warranty on the Glasses For glasses this expensive, I expected at least some kind of warranty. Not only was there no included warranty, but the staff member actually told me that warranty denials are common online, so they recommend paying extra for the in-store warranty. Honestly, that is ridiculous. Overall, this was one of the most disappointing optical experiences I've ever had. The long wait, poor communication, high prices, and lack of basic competency were extremely frustrating. I really hope they improve their customer service because this was unacceptable.

My meta glass took two weeks before it arrive. Don't believe what they say arriving with a week or 7 days or a Week to pick glass. Saw Patrick and waited for him to help me since he was the one that help me measured my glasses. Waited for half hour since he was helping somebody. After he finished with the customer he disappeared. He didn't even say that he's leaving or endorse me to co workers. Good thing this one nice guy came back to help me. I won't come back to this lens crafter anymore. Their brand name frames are expensive too.

Dr.Mann was very nice, patient, and helpful as she answered all of my questions! Larry helped me identify flattering frames, and he was so patient as I took my time deciding on the perfect pair! I had a great experience with my eye exam and frame selection! Definitely ask for Larry to help you pick the right pair of frames!

Picked up new lenses in existing frames. Clerk never even looked at them. Handed them to me and asked if they were okay. The lenses were filthy dirty. Asked him to clean them, which he did in back room. Handed them back to me and walked away. Very poor cleaning job. I cleaned them myself and inspected the lenses, then left. Guy didn't seem to care despite the hundreds of dollars I paid. Trying to support local businesses. Deserve better. Lots of options out there.

Needed information on the Meta glasses what were available? What the cost was what the options were and I received all of that at LensCrafters with Larry. He was very patient took me through the different features of the glasses, including lenses sound playing taking photos overall pretty good

They are so nice and efficient! I'm from out of town and my eyeglasses were uncomfortable. They replaced my nose pieces quickly and for free and were so nice about it. Five stars!