Optical Department Costco Santa Cruz

I have purchased glasses from Costco Optical Department a few times now. I find the experience easy, cost-effective and professional. You can have your eye test with an optician inside the store. Immediately you have a prescription that you can then use to purchase your eye glasses. The options are good. Within a few days my glasses were ready. You also get a discount, of course, being a Costco Member. They also had my previous prescription in their system, so they could look up what I purchased in the past. If you need your glasses adjusted or are not happy, you can bring them back.

Avoid Joseph Zhu. If you have any questions or wondering, he brushes them off and doesn't listen to you. I've never felt so bad after an exam.

I ordered glasses last week. All went very well. Then I received a text message that my glasses were ready. So today I went to pick them up, and after waiting a while for someone to help me, I saw a sign that said "Take a number". I took my number, which was 46. I then noted that the current number on the screen was 39. After waiting for 15 minutes, the number on the screen was still 39. I interrupted a saleswoman to say that I just needed to pick up my glasses, and she asked me to take a number. I said that I had done that, and if I had to wait for 6 people who were there to buy glasses, try them on, and so on, I could be standing there for an hour or more just waiting for someone to hand me my glasses. She said "I'm only one person, not a superhero, and I'm doing what I can." I said "Of course. I'm not blaming you, it's just that the organization sucks." In many years as a satisfied Costco customer, this is the very first time I felt that the management is completely out of touch with the needs of customers. Even if the Optical Department is understaffed, it takes only 2 minutes or so for a salesperson to hand a customer their glasses while another customer is trying on different frames and so on. Most customers are there to buy and try on glasses; to ask people who have already gone through that and are now only needing to pick them up, to wait until the others are completely finished carries the implication that Costco management has little regard for their customers' time and other responsibilities. I hope this is not true..

When I ordered my glasses they told me that they would be ready in less than 8 days and it's already 15 and they don't even know when they will be ready

Got very lucky and had no wait on a Thursday mid-afternoon. Reba checked out my existing frames, helped me look for something similar, and finding nothing, decide that my frames were most likely in good enough shape to have new lenses put in them. She was helpful, patient and thorough. I can't imagine better.

Had a little bit of a wait but Dora was very knowledgeable in helping me choose sunglasses as well as a second pair of regular glasses. She even cleaned and fixed a bent hinge on my existing glasses. 5*

I have been getting new glasses for 30+ years. The experience I had with Santa Cruz Costco optical department, including attention to fitting, picking out glasses, insurance, cost and follow up care has been absolutely fantastic. Thanks!

My friend who lives in Santa Cruz just went to Emily Kook. Ms. Kook told her she had macular degeneration & the 'bad' kind. Refered her to a specialist. Well, guess what???? MISDIAGNOSIS!! She has no degeneration & her eyes are perfectly healthy. The stress my friend went through thinking she was going blind was life altering. Do not use this 'quack'!