Specialty Eyecare

Called: Sherman Oaks Office For: Surgical consult Ms. Kimberly Lopez at extension 105, if she is to be believed, was the worst representative of this company and she and Specialty Eye are should be embarrassed and ashamed by the treatment of their patients. I called to make my initial appointment to meet with an eye surgeon regarding a proceedure that I require. I was genial and gracious, as I endeavor to be on the phone, particularly when dealing with medical office personnel as my father is a surgeon (retired) and I worked in his offices when younger. Say anything you want about the medical profession ultimately it is a service business and the care and service delivered by this young woman was shameful. She showed herself to be glib, unhelpful, rude and, frankly, inept at doing her job. If she represents the quality of care that this company delivers, I would not dare to have one of their physicians examine my eyes, let alone perform the surgery for which my GP (at Lakeside Medical) referred me. I just wanted to make an appointment. When, I asked to speak to some other representative that might help me, Ms Lopez was the only one there. When I then asked to speak to her supervisor, she was not in the office. when I then asked for the office manager, She had gone home for the day and when I said that I wanted the office managers name she put me on hold for over a minute, perhaps hoping that I would go away. Sha came back and said Diane or some such. So I asked for a last name, and she said she wasn't allowed to give me that information. Really? Did she somehow get the feeling that if I wanted the name I wouldn't be able to get it somehow... Anyway, I asked for the office manager's voicemail or her direct supervisors voicemail to which Ms Lopez told me that there was NO VOICEMAIL. I am very comfortable saying that I believe this to be an utter LIE by Ms. Lopez. She went on to suggest that I could call back on Monday. By this time I was livid and I informed her that I was going to contact my doctor and tell him exactly how I had been treated by the company to which I had been referred by him and that he would likely be contacting the doctors at Specialty Eye are and might stop referring patients to them, she seemed as though she was used to making people angry and upsetting clients and potential clients all the time. IS THAT HOW SPECIALTY EYECARE DOES BUSINESS? Does this company care so little for their clients, so little for their business? I cannot believe that the supervisors of the office staff or of the scheduling staff are not aware of this type of behavior by their staff. I don't believe for a moment that I am the exception. And if the office management is so lax about the behavior of their staff, they do not deserve their position anymore than Ms. Lopez. She should be dismissed immediately. Her replacement should be trained and at the very least know the locations of the offices (not just the street addresses, but what area they are in relative to one another and the city(s)) They should understand the importance of the idea that they represent the company and the individual doctors therein. The staff at the front desk and on the phones are the ambassadors for the business and the Dr's. They are as important to the business as are the med techs, PAs, NPs and even the Dr's. In this event this ambassador was a dismal failure, an embarrassment and a detriment to the company. Why would I give my business to a company that can't keep its house in order? This woman should be fired and her supervisor, at the very least, reprimanded and restrained. This was not the way to treat and speak to a patient, a senior citizen or any person.

Unprofessional service. The nurse/doctor's assistant did not ask my elderly father to put on his glasses to do his reading eye test. Forty minutes later when the doctor comes in she doesn't even introduce herself, just says she is replacing the previous doctor. I tell her the nurse didn't do my dad's eye sight/reading test with his glasses and she shrugs and says - and I paraphrase - she wont be able to properly assess his eyes for the usual illnesses. Then she checks his eyes and says he will probably need eye surgery in a couple of years and walks out. That was it. She seemed very antisocial and like she was phoning it in. Instead of wanting to repeat the test another day, and reprimanding the nurse, she was completely indifferent. I understand why this place has such abysmal ratings now. I am taking my father to an ophthalmology clinic where they actually care about doing the tests correctly to help their patients. I shudder to think of all the eye illnesses that have gone under the radar and worsened because of this doctor's willful negligence.

Come for an appointment scheduled for 2pm. Arrived early 1:40PM. Im waiting still its 1:59PM currently and door is locked. They have a side door which I used, and a provider was inside using the computer. She rudely said use the front door, which I stated it was locked. She then in a disgustingly demeaner responded saying staff is probably on lunch then I dont know. As I wait here outside I am writing this review. I called their answering service and they said wait until exactly 2PM. We'll, its now 2:03PM. Im giving it 5 more minutes before I leave and request a new provider. There are also 3 more people lined up outside scheduled for 2PM, too.

I scheduled an appointment with the doctor, and when I called thte day before to confirm, I was told they had no appointment scheduled for me. We rescheduled, then the same thing happened. Then we rescheduled again, and it happened a third time!

I brought my grandpa here to get his eyes measured. Our visit there was very straightforward. The receptionist took my grandpa's information and found all the necessary documents on their system previously provided by their Glendale office. They were quick and lovely to work with. We only waited 15 mins. The interior decor and waiting area was very outdated. Also the equipment they were using (although fully functional) also seemed outdated as well. The optometrist was quick and was done in less than 10 mins. Overall we had a good experience.

The worst clinic, with the oldest and most outdated machines. They do not have high-tech technology; the picture shows how old their machines are, even turning yellow. A 20-year-old was using a device to measure the pressure of my eyes, and another staff member was waiting for him to finish using it to use it on another patient without cleaning it. I waited 2 months for an appointment, and they called the day before to reschedule it for 8:30. Of course, I said yes; and I needed the eye exam.

I brought my mom here. She had an appointment for 11 am and was told there would be a 15 minute wait as the doctor was finishing up a few patients ahead of her. That's reasonable right? Wrong, it took over 35 minutes to be seen by a nurse then proceeded to wait in a testing room, not even a normal room, fir another 40 minutes. I don't understand why they double book these appointments. I told them my mom was a diabetic and needed to be seen timely. Liars all of them. If you aren't seen in 15 minutes upon arrival, you should leave and call your insurance and request another provider. Totally ridiculous place. Zero customer service at all and no regard to patient welfare.

Consistently terrible service and poor scheduling. We've had to wait 1-2 hours every single visit. The young technicians are not attentive and barely do their jobs.