Teagle Optometry

So... this is a tale of two reviews because my initial visit was fine, and I have no complaints about that. However since receiving my glasses there has been a problem with the lenses that started around 90 days after receiving them and have gotten progressively worse - according to the person working at Teagle's front desk "it looks like a problem with the coating" (see attached photos - those aren't scratches!) The people at the front desk said that there was nothing they could do as they're outside warranty - although they also said they can usually help to replace these "within 1-2 years" (which I am in). I've worn glasses my whole life and this has never happened to another pair I've ever received. I do tend to keep a pair of glasses for about 2 years due to work insurance program - seems to me that if a manufacturing issue like the a problem with the coating is the issue here, the people at Teagle should work to make it right.

Let's talk about quality of care right from the start of walking in. We were greeted with smiles and a warm welcome. My elderly mom really needed this kind of human interaction to put her at ease. The technicians were very patient and explained every detail to her. They helped her with every step of examination, then she selected her eyeglasses. The office and staff are fabulous and easy to work with and Dr Teagle is equally patient and professional.

I had a great experience at Teagle Optometry as a return customer. The staff are all incredibly friendly and courteous. Casey helped me pick out my new glasses frames with the utmost patience and care, taking my requests into consideration every step of the way. She even helped me find the perfect pair of sunglasses! Thank you to the whole staff for a lovely visit.

My son's replacement glasses took longer than expected. However, the office staff was very communicative and tried their best to move the process.

Needed a new optometrist after switching vision insurance, and Teagle was one of the first places recommended by the insurance company in my area. Overall great experience. My previous optometrist always had me waiting 30-45 minutes to even start my exam. Teagle was quick and efficient and I was in and done within about 40 minutes. (Granted, I'm quick when it comes to picking out my frames!). But the service was stellar. The kind girls up front were sweet and very helpful. I didn't catch the name of the lady who helped me with my frames, but she was excellent with her customer service. She talked to me about what i liked and disliked in my current frames, and then gathered at least 15 for me to try on. She was genuine and honest with me about how each one looked, and she never made me feel rushed or pressured to choose. They would've let me try on all the frames in the store if i had wanted to. They were also kind enough to help me work with my insurance to get the best price on a second pair (Rx sunglasses!). I'm glad that I made this switch.

I have been a faithful customer of Teagle optometry for almost 18 years. When I went in for my last exam, I told the doctor that I was having a problem with some sticky stuff in my eyes. Without being informed of the additional cost ($90) he performed an additional exam of my eyes. I wasn't told at the time of this additional charge. When I called the office and told them of my displeasure of being charged $90 I was told there was nothing they could do about it. So much for customer satisfaction. I'm filing a complaint with the California State Board of Optometry.

I knew when I first walked into Teagle Optometry that the service was going to be bad.But I had no other choice at the time. My son was heading out of town and we needed to order his contacts and eye glasses quickly. First off, the receptionists acted as if they did not want to be bothered. Don't come to work if you don't like for the customers to ask questions!! When asked about the different options for glasses, one of the receptionists, pointed over to a display without giving any eye contact. After that horrible experience, I decided to request my son's prescription and head over to American's Best( THEY TRULY ARE the BEST). The nightmare doesn't end there. I found out after getting my son's prescription filled at America's Best that it was the WRONG prescription! So my son ended up leaving town without his glasses. I took the prescription back to Teagle Optometry and asked if they could check to see if in fact it was the wrong prescription. They admitted to giving me the wrong prescription but did not offer to pay for their error. What I was told was "because the prescription was not filled there, it was nothing they could do". I didn't get an apology either! Thank GOODNESS for America's Best because they agreed to redo the prescription without charging me a dime!

I have been going to teagle optometry since i was 16 and am now 50. I have an eye apt on 12/31 and almost out of contact lenses. Teagle would not offer me the correct prescription for temp contacts even though i called them a week ago and asked for them to hold me over until my apt. When i got there they didn't have the proper prescription strength and would not extend my prescription until my apt date which is in a week.. I am disappointed that they don't care about customer service. I have taken my business elsewhere.