California Eye Clinic

Today, I went in for an appointment with my mother, and the experience was absolutely awful. The doctor treated me very poorly and was extremely disrespectful. Both my mother and I felt very uncomfortable and upset by the way we were spoken to. We were left waiting for a long time with no explanation, and the overall environment felt dismissive and unprofessional. Eventually, we decided to leave because the situation was unbearable. I will never return to this clinic. It is truly disappointing to see healthcare professionals treat patients this way. No one deserves to be treated with such disrespect, especially when they are seeking medical help.

HORRIBLE! This office diagnose me with an eye issue and sent a referral out to a place for me to get surgery on my eyes. After an entire year, went by for the referral, I had heard nothing The next steps and was prescribed Harland's contacts that my insurance don't cover so anytime I had issues with these contacts that they gave me I cannot be seen, but apparently still just waiting for the surgery. I reach out to the place I was referred to, And they literally told me that they do not perform that specific surgery and they have not performed that Specific surgery in years. Which seemed pretty unreal to me that I have been struggling with these unfit contacts all this time, Waiting on a referral that was pretty much nonexistent. I told California eye clinic that the place they referred me too, does not perform that surgery and they had actually argued with me on the phone That the referral they made is legit and that place does perform that surgery. So instead of arguing, I had the two places fax each other and confirm that the place they referred me too does not perform the surgery. So now my eyes are in a pretty bad condition and I'm referred to another clinic, Which did not go well it was a Clinic in Oakland that had zero notes or information about my eye condition and all they could do is a regular eye exam. At that point, my eyes are pretty bad. I'm unable to work, Pretty defeated very upset. And to top it all off when I finally asked to speak to someone higher up about my issues , They quite literally yelled at me on the phone spoke over me told me they did not want to hear what I had to say and said " Do you wanna make Appointment or not" . And I do have this on record recording. So if you're wondering how this office operates feel free To message me, I can send you the video.

Don't go here if you care about your health. As you can see from years and years of bad reviews, This eye clinic is not somewhere you wanna go. Please go through some of these reviews experiences because I never expected to have such an awful experience at a place where I'm supposed Get help. I cannot believe the way I was spoken to by some of the staff here. Nor can I believe the unprofessionalism of the doctors. Truly in shock, these reviews are real.

Had a wonderful experience with this office. The receptionist is absolutely wonderful. Tiffany the manager is beyond helpful. The medical assistance were extremely friendly. Dr. Wang was very nice and knowledgeable. Definitely recommend this office.

Went for an appointment, Alma the MA was so extremely rude and unprofessional. Careless, did not listen to my needs, tried to foce me to dilate my eyes and incorrectly told me what was wrong with me. I felt so uncomfortable that | left.

I made appointment for December 5th and I waited for two months then one of the assistant called me your appointment is canceled then she made it for December 16th at 10: 15 am I went to the clinic in Antioch and lady in window told me your appointment is canceled i asked her why she told me at the same day the lady made appointment for you she canceled and she put notes that the patient is outside but I never call and I never went outside of town this was totally lying and not acceptable action.

My mother went to see Meng Lee, O.D. because she was experiencing vision loss. Despite her serious symptoms, he failed to properly evaluate or treat her condition. His care was dangerous, harmful, careless, irresponsible, and unprofessional. At the first visit, he performed some basic tests--eye pressure, vision check, and optic nerve exam--and told us her problems were just due to "old age." He never even mentioned the early cataracts that were documented in her record. At the second visit, he was still unsure of the problem. He did almost no new exams, "diagnosed" her with "dry eyes," suggested she "try" some eye drops, and said nothing else needed to be done--except repeatedly asking my mother to come back, without giving any clear explanation or follow-up plan. Instead, he pushed for glasses, even though glasses were not the cause of her vision problems. Most importantly, he did not perform or recommend any standard glaucoma tests, such as: Visual field testing OCT imaging Gonioscopy Pachymetry Referral to an ophthalmologist (a medical eye doctor) These are standard components of a complete glaucoma evaluation, especially in a patient aged 70, with cataracts and borderline IOP readings (20 mmHg is still within normal range but at the higher end). Although he presents himself as a "glaucoma-certified optometrist," he completely missed the signs of glaucoma and failed to manage my mother's serious condition. We didn't question it at the time--because we didn't know about the standard glaucoma tests and trusted him, especially after he brushed it off and said she was "just old," as if that explained everything. Over two years later, a great doctor performed the proper tests and diagnosed her with advanced glaucoma at the first visit. Unfortunately, by then, the damage was permanent. This is a serious failure of care. If Meng Lee had properly evaluated her symptoms or referred her to a medical specialist, my mother's vision could have been saved. This level of negligence should not be tolerated in any healthcare setting. Someone who ignores clear signs of disease and fails to provide even the most basic standard of care should not be allowed to continue practicing. He should have his license revoked.

Been going here for over a year now and this office is great, never had to wait super long, staff is always super kind. Would be nice though if there're more ways to get into contact with the office like email, my chart, etc... I have returned to update my review. I now understand where the bad reviews are coming from. It could possibly be because of the mixed staff. Half the staff is amazing never had any issues and I dealt with someone named Cassie And she completely made my experience, horrible. Very rude, Seems like her negative day she rubs off on patients. Definitely gives the clinic a bad look even over the phone, Such negative attitude. UPDATED: if you care about your eyes health do not go here they prescribed me contacts and throughout the entire time the fitting was incorrect, and the doctor was very Unprofessional, As well as the staff manager did not want to hear any of my concerns or complaints or what my issues are only yelled at me on the phone if "I wanted a appointment Or not" and I have a recording of this as well, very unprofessional