Visionworks Park Meadow

The doctor here is amazing and knowledgeable. It was great being seen by him. However the experience with the staff was the complete opposite. Not only did they struggle to help me the person I was working with also was giving me some attitude. If you want an amazing experience with the doctor and then a terrible experience with the staff afterwards come here.

I normally do not leave reviews regardless of the experience I have had but this was just bad enough that I feel I should be heard. Me and my family has been going to this specific location for years ver since I could remember after moving here in the states. Dr Johnson has given excellent care as always. But the ladies in front are the ones I had issues with. I recently just had an exam done with them. I had no problem checking until I had to checkout. What a whole ordeal! You'd think they will contact the insurance prior to appointment and reach out to us if they noticed any changes, which I think they have done in the past. So my daughter and husband supposed to have appointment the same day. My husband who forgot he has appointment and did not show up (I wasn't happy with that) and my daughter who supposed to have an appt before me that day but for some ODD reason, they were unable to "find" her coverage on the insurance we have been using these whole entire time. My daughter had to go home because she was not able to use the insurance unless we pay full price. So she was told to reschedule. I even had to text my husband to ask him if he has taken our daughter out on his insurance without letting me know. Then I got to my appointment and was able to use the insurance we have been using but then they charged me for copay which we have not been paying copay in the past for the last few years. I even asked the lady checking me out if our coverage has changed and she said probably. When I was there, one of the front desk person with a long black hair advised me to call my husband HR to find out why my daughter was not pulling up as insured. That right there was making my head shake thinking why the HR why not the insurance. So first thing I did is called the insurance when I got home and the insurance agent did confirm that my daughter was covered and there was no changes made. I called vision works after talking to our insurance to let them know. I was on the phone and trying to explain to them that my daughter is covered and that we didn't have to pay for co-pay for the exam. This person I spoke to which I believe the same one with the black long hair said that she would have to talk to her manager and put me on hold. I was on hold for a bit and I just hung up because I was just thinking it's not worth arguing. These people will not take accountability for all of these because they already were denying that it was not their system that has the problem. This made me very furious and made the decision that I am not going to get my annual exam in that office again.

I've never been to a more pleasant optometrist appointment. Everyone was friendly and explained every step in depth. Dr Shane Johnson went over and above to educate me and make me feel comfortable. The ladies that finished my appointment were personable and patient.

I highly recommend optometrist Dr Shane Johnson. He has been my optometrist since January 2022. He is knowledgeable, pleasant, and patient. I'm guessing he would be wonderful working with children. He takes plenty of time and answers my many questions with examples and good humor. Tammy in the front office is very helpful and extremely knowledgeable, also. I highly recommend this Park Meadows location of Visionworks.

First off Dr Johnson is amazing! From the lady who checked me in - such kind people (I'm so bad with names) but she's been there a number of years, and then did remember Peyton's name who helped me with the size and shape and color of glasses that best flattered my face. I actually switched from a place I loved and been going to for years, bc this was a preferred location for my insurance that came with my new job a month ago (Praise God for that!) so thank you Vision Works for being just as good if not better than my og place. They performed a trio of tests and I thought Dr Johnson and his team were thorough and caring.

From the person that does the intake to the optometrist everything ran efficiently and on time. The doctor was thorough and explained everything. The front of the store is organized and the people are friendly that help you with the frames! I love this location and will continue to give them my business!

I couldn't be more pleased. I travel 230 miles to get my eye exam done here because they're very thorough. The staff is very friendly. They have a wide selection of glasses, and they explain everything. Every step of the way. On my last visit, I accidentally arrived an hour early and they were still able to get me in at that time.

Dr. Johnson was wonderful to work with, and I really appreciated their professionalism and care. Unfortunately, my experiences with the front-of-house staff were consistently disappointing. On my first visit, I brought in a recent prescription as instructed, but the technicians seemed frustrated and pulled multiple staff members off the floor to question why I was there and whether I actually needed an appointment. It felt uncomfortable and unwelcoming. When I returned to pick up my contacts, I was met with the same negative energy. The staff seemed irritated, and after locating my order, one of the technicians handed it to me with a comment of "here's your ton of contacts" in a noticeably disdainful tone. I also later discovered that the rebate they provided had expired two months earlier. While I truly liked Dr. Johnson, the repeated unwelcoming interactions with the front staff will lead me to look for another provider.