LensesOnly

DO NOT GO TO Lenses Only in Avon. I brought my glasses there to have my prescription lenses replaced, and this turned into one of the worst customer service experiences I've ever had. They clearly did not measure my prescription correctly. I waited about two weeks for my glasses, only to be told the lab made a mistake. They took my glasses back to fix it, which forced me to wait another two weeks. When I returned, the SAME problem was still there. At that point, I left my glasses again and later called for an update. Ryan, one of the employees, was extremely rude and unprofessional. Instead of trying to help, he blamed me for the issue. Later, they admitted they made the mistake, but Ryan never apologized and actually hung up the phone in my face. On top of that, my lenses were cut wrong and the quality looks like cheap plastic. After weeks of waiting, multiple mistakes, and disrespectful service, I still didn't have properly made glasses. After seeing other reviews, it looks like this is a pattern with this business. Save yourself the time, frustration, and money and go somewhere else.

Went to LensesOnly today and had a great experience! Everyone was so nice and willing to help as soon as I walked through the door. They had a great selection of glasses. The best part is that my glasses were ready the same day. I highly recommend visiting here!

10/10 highly recommend! Paul and his team were absolutely fantastic! Professional, timely, and compassionate. During my emergency, I was able to call Paul and have my new lenses made on the spot and glasses done within an hour. Honestly changed my life. The Avon location was close to work and convenient for me. I can now see clearly and Paul and team at Lenses Only are the answer for your timely eye wear needs.

We had a wonderful experience here. My husband broke both legs of his lenses, and the staff fixed them promptly without charging us anything. This kind of honesty and customer care is rare these days. We're very grateful and highly recommend this place.

Pleasant experience with friendly and helpful people! They are serious about their Doctor's Change Warranty, replacing my lenses (at no cost) when a new ophthalmologist changed my prescription. Their kindness, while explaining and implementing their policy, was a pleasant surprise and nearly had me in tears. So welcome! It was a great experience and I'll be back.

I wasn't sure what frames to get when I needed a new pair. Paul and his staff were super helpful in walking me through the process of finding what was right for me. I was so happy, I returned to get a second pair. Received a great deal. This is the only place in the area where I would go for new glasses. They are eyeglass experts.

Absolutely fantastic service. They set up time to help my elderly mother-in-law. Ryan stood outside on a windy 14-degree day to adjust her glasses, so she wouldn't have to get out of the car. They are kind, friendly, and professional. Thank you!

I had defects in 2 replacement lenses. Wheir machine cuts lenses it leaves a whole bunch of scratches in an area the size of the tip of your finger. The third time this happened the woman was condensing and denied there was damage. She didn't look at the lenses under the correct angle and light to see it. She went on to say that it was unfair to the lab to have to replace them again because of the cost even though they caused the damage and that she knew what she was doing because she had years of experience. You don't need years of experience just to see scratches. The owner then lied and said I behaved inappropriately. He also stated he offered me and my wife a $350 credit for progressive lenses, which is not true. I am not married and don't wear progressives, nor was I offered a $350 credit.