⭐Customer Reviews
4.7
★★★★☆
110 reviews on Google
DO NOT GO TO Lenses Only in Avon.
I brought my glasses there to have my prescription lenses replaced, and this turned into one of the worst customer service experiences I've ever had. They clearly did not measure my prescription correctly. I waited about two weeks for my glasses, only to be told the lab made a mistake. They took my glasses back to fix it, which forced me to wait another two weeks.
When I returned, the SAME problem was still there. At that point, I left my glasses again and later called for an update. Ryan, one of the employees, was extremely rude and unprofessional. Instead of trying to help, he blamed me for the issue. Later, they admitted they made the mistake, but Ryan never apologized and actually hung up the phone in my face.
On top of that, my lenses were cut wrong and the quality looks like cheap plastic. After weeks of waiting, multiple mistakes, and disrespectful service, I still didn't have properly made glasses.
After seeing other reviews, it looks like this is a pattern with this business. Save yourself the time, frustration, and money and go somewhere else.
Went to LensesOnly today and had a great experience! Everyone was so nice and willing to help as soon as I walked through the door. They had a great selection of glasses. The best part is that my glasses were ready the same day. I highly recommend visiting here!
10/10 highly recommend! Paul and his team were absolutely fantastic! Professional, timely, and compassionate. During my emergency, I was able to call Paul and have my new lenses made on the spot and glasses done within an hour. Honestly changed my life. The Avon location was close to work and convenient for me. I can now see clearly and Paul and team at Lenses Only are the answer for your timely eye wear needs.
We had a wonderful experience here. My husband broke both legs of his lenses, and the staff fixed them promptly without charging us anything. This kind of honesty and customer care is rare these days. We're very grateful and highly recommend this place.
Pleasant experience with friendly and helpful people! They are serious about their Doctor's Change Warranty, replacing my lenses (at no cost) when a new ophthalmologist changed my prescription. Their kindness, while explaining and implementing their policy, was a pleasant surprise and nearly had me in tears. So welcome! It was a great experience and I'll be back.
I wasn't sure what frames to get when I needed a new pair. Paul and his staff were super helpful in walking me through the process of finding what was right for me. I was so happy, I returned to get a second pair. Received a great deal. This is the only place in the area where I would go for new glasses. They are eyeglass experts.
Absolutely fantastic service. They set up time to help my elderly mother-in-law. Ryan stood outside on a windy 14-degree day to adjust her glasses, so she wouldn't have to get out of the car. They are kind, friendly, and professional. Thank you!
I had defects in 2 replacement lenses. Wheir machine cuts lenses it leaves a whole bunch of scratches in an area the size of the tip of your finger. The third time this happened the woman was condensing and denied there was damage. She didn't look at the lenses under the correct angle and light to see it. She went on to say that it was unfair to the lab to have to replace them again because of the cost even though they caused the damage and that she knew what she was doing because she had years of experience. You don't need years of experience just to see scratches. The owner then lied and said I behaved inappropriately. He also stated he offered me and my wife a $350 credit for progressive lenses, which is not true. I am not married and don't wear progressives, nor was I offered a $350 credit.
📝 See all reviews on Google ->
[?]Frequently Asked Questions
Where is LensesOnly located? +
LensesOnly is at 395 W Main St, Avon, CT 06001, United States, Avon, Connecticut 06001.
What services does LensesOnly offer? +
LensesOnly provides comprehensive eye care including services for this business. Call +1 860-507-7420 for specific service availability.
What are the opening hours of LensesOnly? +
LensesOnly is open 10 am-5 pm. Closed on: Sunday
Does LensesOnly accept walk-in patients? +
LensesOnly in Avon accepts both appointments and walk-ins, though appointments are recommended for specialized services.
What is the average consultation fee at LensesOnly? +
Consultation fees vary by service at LensesOnly. Basic eye exams typically start from $50 to $150 in Avon, while specialized treatments and surgeries may cost more.
Is LensesOnly equipped for emergency eye care? +
LensesOnly provides emergency eye care services for conditions like eye injuries, sudden vision loss, or severe eye pain during operating hours.
About LensesOnly
LensesOnly specializes in lens replacements, giving our customers the option to put new, high-quality digital lenses in their existing frames for 50% less than other retailers. In addition, we offer an extensive selection of high-quality designer frames at the lowest possible prices.
Our wide selection of frames includes styles for women, men and children. We also offer safety glasses, and we specialize in producing lenses for Cartier frames.
How to Get Help at LensesOnly
To visit LensesOnly in Avon, call +1 860-507-7420 to schedule an appointment or walk in during business hours. Bring your medical history and any current eyeglasses or contact lenses.
Why Choose a Verified Eye Clinic in Avon?
Choosing a verified eye clinic like LensesOnly in Avon ensures you receive professional care from qualified specialists using modern equipment and approved treatment methods.