Kelly Family Eyecare, LLC

I just love this place. They truly care about you in the East Windsor office! My son broke his glasses over the holiday and they rushed the order and made sure we were taken care of. Oh by the way, when they say get plastic for reader glasses, listen to them! They know what they are talking about!!! Ripped quite a few strands of hair getting caught in my nose piece part as I consistently place my readers on top of my head! Highly recommend them for adults and kids! Great, kind and caring people.

Very welcoming office, everyone's very friendly and helpful. But I mainly wanted to post this video to point out that the picture associated with it is the wrong building. I am posting this picture to show you where it actually is. If you're facing the white building, look to your left.

Dr. Kelly and her technician Mimi are awesome. Dr. Kelly is very patient and thorough. She explains my condition and always stays in touch with my specialist. Mimi is always happy to adjust my glasses and take her time to insure they fit properly. I highly recommend Kelly Eye Care.

I have been going to Kelly Eyecare in Vernon for 5 years with no problems until August of 2024. When I went to the appointment in August Dr. Plucinik did the exam. In September my insurance company informed me she was out of network so they would not cover the exam. I was not told at the time she was out of network. She gave me the exam the year before with no problem. The woman in the Vernon office said it was my obligation to see if she was in network. How was I supposed to know that if everything was ok the year before. The doctor was very good but I am more than disappointed with Kelly Eyecare. I wish I could talk to Dr. Kelly about this. In the meantime they have lost 4 patients from me. I think all they had to do is resubmit with Dr. Plucinik listed on the Vernon office. Disappointed

Dr. Kelly is a wonderful and thoughtful eye doctor. She has helped me try to find new contacts when I began having issues with my prior ones. She was also instrumental in helping to address an eye allergy issue I had. Love working with her!

What a pleasant experience. I live in Western Mass and traveled to Kelly Family Eyecare in East Windsor because I was looking for a special pair of sunglasses (COSTA) and I needed them to be setup with my prescription. I stopped in on a Wednesday and the staff that assisted me were very kind and helpful. I ordered the glasses that day and they were ready about 10-days later. When I returned to pick up my glasses I dealt with the owner and she was very kind as well and great to work with. Kelly also has a great selection. The location is easy to get to and has a nice sized parking lot attached to the building. I assured the staff I will be back soon to order another set of COSTA glasses.

I think they need to know what costumer service is!! I got a very bad experience and a bad treatment by them, been told how are they treat people in a bad behavior, but i know the doctor she is good so i decided to make an appointment there ,I called the esat Windsor location to schedule an appointment because it's close to my house, I appeared 15 min before the appointment time and find the place closed! , called their phone , the receptionist told me they are located in Vernon! she told me to drive to there it's take 20 min and I will be within the 10 min after appointment time that allowed in their policy, I reached within time after a rush drive, the receptionist told me I'm sorry we can't do eye exam today because they put a patient in front of me ( using my time) the receptionist said" I will not argue with you but we can't make it, let's do reschedule" , WHY YOU DONT TELL ME THAT ON PHONE SO I SAVE THAT 20 MIN DRIVE!!! and they are not even sorry! I canceled everything

Details are below, but in a nutshell:- 1-They were not very understanding. 2-Was denied service for something they were in fault for. 3-Was not given enough information at the time of rescheduling. So, we had a follow up appointment scheduled for my daughter in June 2021 back in Dec or Jan. Later this year, they give me a call to reschedule it, which I was more then happy to do so, except they could not find anything before our traveling plans would begin, bringing us to today's appointment Sep-24-2021. I was late exactly 13 min. I had called a head of time to tell them that I was going to be 10-15 min late, they said up to 10 min is ok. When I reached them, I tried pleading to start the appointment, telling them the reason I was running late, they would not budge ((but when keeping the appointment was hard from their end, I happily agreed to what was accommodating to them at that point in time.)) Then they tell me " because my daughter's "follow up window" had passed", they are not able to see her until December due to the insurance counting it as a routine appointment rather than a follow up , and that today's visit was not going to work too. My daughter is complaining about her eye sight and they still refused to give me a sooner date then late November (( which the receptionist would go on to tell me it will be OUT OF POCKET too)), we were UNAWARE of the follow-up window, had we known, we would have gotten her seen back in June and NEVER agreed to reschedule. I wonder why this all suddenly became an issue when I arrived, why was this not made clear to me back in June, or better yet, when they sent a reminder for today's appointment. Maybe if I looked a little more like them, things would have gone smoother!