BJ's Optical

Even though it was 20 minutes before closing they were very accommodating and allowed me to try and pick the frame I liked and processes my transaction before closing with a smile and no rushing.

Customer service was disappointing. I asked for my full prescription details so I could order an inexpensive backup pair of glasses before handing over my expensive frames for new lenses. They couldn't provide the information and instead told me to measure it myself. Apparently, it's not a service they offer unless you're placing an order with them. Not helpful or accommodating.

I was able to get an appointment the next day, they sent a notification a few minutes later and again on the day of my appointment. They had great customer service skills. When I arrived I was greeted with a friendly smile, I didn't have to wait and they were very thorough with my eye exam and took care of my needs and concerns.

The rudest customer service I've ever experienced!!!!! It started with a phone call of me asking what time they close the response was are you picking up or buying. He answered me with you have to be here by 6:00. When I hung up I realized he never even answered my question I immediately called back and was sent to voicemail. When I reached the store I was greeted with the same question. I told him I was looking to buy and he responded with well there's two people ahead of you so I may or may not get to you tonight (who says that to a customer???) I responded with yes you will I drove all the way here and there's one hour still left until you close. I decided on two pairs of glasses. Progressive glasses and progressive sunglasses. I had my prescription with me. I was measured and left. When I was called to come in and pick up my glasses I noticed when I tried them on I couldn't see anything. They told me to wait until the morning because my eyes were used to my regular prescription. Okay fine. In the morning I realized everything was the same and I couldn't read. I went to my eye doctor so they could take a look. This man totally measured me wrong and I mean very wrong! Way off!! Where he put the dots on the glasses were nowhere where they were supposed to be so my eye doctor did their job and redotted it in the right place. I brought them back and explained to them they did it wrong. No apology, no nothing but rather tried to tell me there's probably something wrong with my eyes!! Mind you this man who measured me explained to me previously when I was purchasing that he owned an eyeglass store in Wilton for 20 something years! I find that hysterical since he can't even measure! They redid my glasses and still were not apologetic whatsoever and still rude. I will never purchase from the BJ's optical store again especially their rude workers they have working in the optical shop!

I got an appointment within 24 hours, I got my new glasses in under a week ( and very reasonably priced !) and the staff was very knowledgeable and friendly.

Khyla was wonderful. She was such a pleasure to work with. She was straight forward and had all her info. She was patient and experienced and a true pleasure. Ashlar was helpful and knowledgeable as well. Can't wait to get my new glasses.

BJ's Fairfield Optical has a great selection of quality frames. Asher and Todd are professional and patient. They are licensed and have many years of experience. The prescription is measured correctly and the frames are fitted and adjusted perfectly. I have been a customer for many years; new glasses when my prescription changed, and adjustments as needed at no cost. I highly recommend BJ's Fairfield Optical.

Asher was awesome and amazing, took the time to help me pick out the perfect pair of glasses and sunglasses as it was my first time. He also helped me with how to care for them and how I would enjoy them. He was super nice and ton of help!!!!