Connecticut Children's Ophthalmology and Optical Shop - Farmington

Awful from day 1. Billing is always wrong, they never call when they say they will, we've gone for appointments only to find the doctor isn't there. They cancel our post-op follow ups. Terrible. Now trying to get our records so we can go to Hasbro instead - more failure. Haven't been sent in 3 months despite numerous follow ups. Do your children a favor and go somewhere else.

Please don't go here for the sake of your babies. I can hardly come up with the right words for this review as I am so shocked and disappointed in this group. We took our little 3 month old here because she had a sudden onset of nystagmus. She received a very quick eye exam of maybe 5-10 minutes. They didn't diagnose her with anything and said "hopefully it will go away" and sent us away with a follow up many weeks later. Not feeling right about it, I got a second opinion at Boston Children's. A team of three people instantly diagnosed her with albinism and permanent nystagmus. They knew within seconds of looking at the opacity and connective tissue in her eyes. Plus, her being completely white haired and skinned. If we didn't get a second opinion, my little girl would have never received early intervention and would have slipped through the cracks. It could have affected her entire life because this group didn't diagnose her properly. They failed us and her. Please be careful.

Horrible place to go. Rockville hospital recommended them. I called and said i was going to be 10 mins late due to an unexpected accident on the highway and lady said it be fine im allowed 15 mins. I showed up exactly 14 mins late and im turned away. Waste of time driving 30 mins away. Save the headache!

Before scheduling a routine eye exam, we reached out to the billing office to request a cost estimate. They instructed us to obtain the relevant CPT codes from the ophthalmologist's office. After providing the codes and our insurance information, we were quoted a cost of approximately $200. We explicitly stated that we would seek services elsewhere if the quote turned out to be inaccurate. However, CCMC assured us that the cost would be close to $200. Fast forward a few weeks, and we were shocked to receive a bill exceeding $500. When I contacted the billing office to question this significant discrepancy, I was appalled by the representative's response: "An estimate is just an estimate." My insurance company confirmed that CCMC is fully aware of the consumer's cost for specific codes, as this information is outlined in their contractual agreement. Providing an estimate that differs so drastically from the actual cost--despite having been given specific CPT codes and insurance details--can only be described as deceptive and, quite possibly, fraudulent.

I had a great experience over there. My daughter started having problems in her eyes this week. It looked bad and I took her to the urgent care across the hall. I arrived too early and they were not open yet, so I decided to stop by and make an appointment. After explaining the problem the staff was extremely helpful and understanding. I have no idea how, but the doctor was able to see me on the same day, and now everything is fine with her. I am glad I stopped by to ask. Staff, doctor, nurse, and even the people at the shop were extremely kind

Worst after service ever. We took our 5 years old daughter for a routine eye check up in Jan 2024. And now in June 2024 we got a bill of whopping $600 from hospital office. We have a good insurance for vision coverage & this place is in network. So we checked with our insurance company & they mentioned hospital claimed it to medical department instead they need to send it to vision department & it will be processed. We are been on call after call for last 2 days with their billing department to resolve this issue & bill it to right department (vision), but they been saying they won't do it. They only bill to medical insurance & that we signed a waiver (tiny little wordings which we don't remember signing it)if medical insurance don't process our claim it will be our responsibility to pay it. Verbally no one mentioned that to us during visit. On top of that they even bill us for MD fees, which we never saw. It was a PA who examined our daughter the whole time. It is so obvious that we are visiting an Ophthalmology clinic, so claim should go to vision & not to medical insurance. We are been requesting them to over and over to claim it vision department & the bill will be processed. But they refuse to do so. I had never had such issue which any other hospital in past. This is so unprofessional.

I wanted to hop on here and personally thank Samantha for one of the most amazing experiences at a first time getting glasses for our 21 month old daughter Fiona. The entire process she was patient informative and helped us find the best first pair of glasses for our daughter. Today's her first day with the pair home. Earlier we visited the shop to have them fitted and then took them home previously it took a prior visit about two weeks ago for her to order her prescription and pick the pair that best fit Fiona's face. Samantha is a pro probably why she holds the position at this shop and does so well with the littles I can imagine it can be challenging at times. So patient so kind so caring so helpful thank you. I just realized I'm leaving this from my business page but it's Marcella and Jeff thank you again Samantha you were great Fiona's adjusting well ( no straps ) see you in the near future ! The picture doesn't do them justice as she's not a big fan of the hair being out of her face however they've been on for a few hours now and she keeps self adjusting them if they slide down her nose a little it's adorable and she's doing great they definitely help her with her vision impairments!

I went here with my three year old daughter with a referral from her pediatrician. When I saw the reviews, I was concerned and prepared for the worst. From the moment I arrived the staff was incredibly friendly. The office staff put a movie on for my daughter while we were in the waiting room and they noticed she was getting antsy while I completed paperwork. They took me into a room and the assistant was very patient and kind to my autistic daughter. Once the physician came in the experience continued to be wonderful. My daughter has limited verbal abilities and her receptive language is poor, but they took their time and were patient and caring. Full disclosure I haven't dealt with billing yet (which seems to be where many complaints generate) and will update if my experience is negative... that said the staff and care was exceptional.