Consulting Optical Shop

My wife and I are seniors and have been customers of the optical shop in Farmington since they first opened. Although their prices were higher than others in the area, in the past we always received courteous and competent service. Brian still upholds those high standards. But on our recent visit to get new glasses my wife was being taken care of by one of the women working there who couldn't have been more rude and unhelpful. When I asked a simple general question about the cost of vision versus reading glasses she brushed it off as if I was asking something stupid. Then when I asked another woman who worked there if she could help me with my glasses she said since we came in as a couple she couldn't help me and I would have to wait. When I pointed out to her that there was no other customers in the store she looked annoyed and said that she could start helping me but if another customer came in she would need to stop and take care of them. I have never heard anything that dumb and rude before. We had originally intended to each get new glasses, but at that point my wife and I decided to leave without buying anything. This business not only lost several hundred dollars in sales that day, but more importantly, they lost two lifelong customers. There are several other optical shops in our area that I'm sure would be happy to get our business.

Consulting Optical Shop has some great eyeglass frame choices that you can't find at other retailers. In addition, the process of picking out and purchasing new glasses was excellent and the Optician I initially worked with was pleasant, professional and very helpful. I purchased a very nice pair of glasses, but was disappointed with the pick up process. The person I saw seemed disinterested in helping me and even though I felt that the glasses were blurry for distance, she was dismissive about it. There was no real discussion about fit and it definitely took away from the satisfaction that I previously felt with my experience here. I felt as if I was an inconvenience and it wasn't a pleasant visit. I think I would be unlikely to return to this business.

I offered to write a review after my experience at Consulting Optical Shop. I have had the occasion to require many visits to "buy glasses", but this was by far the best experience I've had. This was due to the assistance of Brian, a very knowledgable sales attendant. Never seeming to lose focus of the job at hand, he was determined to provide the best possible feed back in an area he was well-versed. His comments were thoughtful and well articulated. As a visual artist, it was a comfort to have his level of sophisticated feed back, better than a best friend, as least for this task. Thank you Brian!

Brenda Bedard was so professional and knowledgeable. She was very kind and patient listening to my needs. I found a frame I liked but thought it was a little too dark for me, so she ordered one of the same company that was lighter and she thought was better for me, no strings attached. It was perfect and I ended up buying it. I was very impressed with her and will definitely go back in the future.

I met with Sharon yesterday - who was so wonderful, very patient :) and kind. I have a lot of weird visual issues and getting glasses that work has not been easy in the past. She was just awesome. I have also worked with others there In the past and everyone is just great. I am thankful for such caring skilled people. I highly recommend!!!!

Sharon Dion was WONDERFUL!!! So helpful & knowledgeable. I was by myself & it was nice to have someone there to give me honest advise on how the frames looked. She didn't push more expensive frames. She was great with explaining progressive frames. I will absolutely go to Sharon whenever I need new glasses. She is a true delight. Thank you!!

Fantastic! I haven't experienced customer service like I received from Francis Blanco in years. Francis went above and beyond not only with offering me great eye glass options but help me solve an insurance billing issue which saved me over $500. I'll never go anywhere else.

I happened upon this gem of a place, by accident, a few years ago. And now- I'd never think of going anywhere else for my eyewear. They are efficient, and totally on top of their game. They have a great selection of frames, and they know how to measure accurately! Sharon, and the entire team are professional, and also fun! They each can guide you with great expertise. I can't say enough good things about them.