MyEyeDr.

Great place. Very nice and very thorough. The technician and Dr. explained everything clearly. He went the extra mile and pulled up photos from a previous exam. China at the front desk was amazing. She price matched my contacts and even found a small mistake in my bill and fixed it without me saying anything. Highly recommend

This Spot? 10/10. Highly Recommend. MyEyeDr. at 262 Brockett Street truly impressed me. The space is modern and welcoming, the technology is clearly up-to-date, and the frame selection is on point--whether you're going for timeless or something a little more standout. What really made it memorable, though, was the team. China and Mr. Nieves brought the perfect mix of professionalism and personality. They didn't just hand me frames--they got me. They understood my face shape, style, and somehow made picking glasses feel like a styling session, not a chore. I left feeling confident and taken care of. If you're looking for expert care with good energy and even better service, this is the place. Highly recommend.

The receptionist was aware of my insurance. She offered services without discussing prices at all. Just laid it out as options for the exam. I tried to clearly explain a previous injury and how it has impacted my vision over the years. The doctor was dismissive and arrogant. Insisted he thought things were fine. This then caused the pair of glasses I paid for to come out horribly wrong. Putting them on made me horrifically sick. I returned them the same day after going back and forth with the doctor. He wound up realizing my previous script should've been left alone. I refused to get glasses through them again. Because of this, they improperly refunded my glasses. Making it borderline impossible for me to get new glasses. This visit was in March. I'm currently in the office. In late June. Still fighting for them to communicate properly with billing, so they can remove my insurance, as they were supposed to when the glasses were originally returned. I can not say enough how highly I would avoid them.

Everyone was really friendly! Dr. Tran was very straightforward and patient when explaining the results of my eye exam and answering any questions I had. Plus, China was great and helped me understand that I could get a new pair of glasses for really cheap with my insurance (and helped me try on a bunch of pairs).

Recently had a very disappointing experience with this office. The same day I received my glasses I had a complaint about the prescription, I had to wait another 2wks( with no glasses) for an appointment to check them. That should had been my first red flag, but if I'm being honest the first appointment should had been my red flag. The first receptionist that greeted me was not the nicest person, very dismissive. So I was helped by someone else she helped me pick my glases. As soon as I walked in the building I received nothing but rudeness and attitude. I still sat there and waited. Was I late? Yes. Did I know I would have to wait ? Yes. But so did everyone else because the receptionist pointed at everyone sitting while informing all of us that I was13mins late and three customers took my time slot. I was taken back by the attitude but I waited. I had to ask for my glasses to get checked while I sat. I honestly thought that i was going to be in and out but that did not happen. I end up calling my insurance company to ask about me being charge again for this appointment. After 45min the doctor comes out to get me and while I'm on the phone with customer service for my insurance the receptionist with an attitude once again is telling me basically to get up and go in the back or he will have another person who by the way came in later will take my place . He also said this with the attitude in all in front of the provider. I was over the disrespect. I told the receptionist that he was rude and unprofessional and that this whole experience and the way he had been treating me was unnecessary, I've been nothing but but corgal even with the unprofessional ism. The way he spoke to me could be heard by the insurance provider. The insurance provider ask me if the voice she heard was the doctor. When I told her that it was the receptionist and the doctor was next to him.She told me to have them issue me a refund so that I can go someplace else. So I did just that.

I cannot say enough good things about this place. I ended up scheduling an appointment here after being unhappy with the customer service I was receiving elsewhere. I scheduled an eye exam and contact lens fitting for the same day. The front desk staff is warm, friendly, and accommodating. The office is clean, updated, and inviting. I saw two different doctors between my first visit and subsequent rechecks and they were both knowledgeable and kind. Everything was a breeze at this office - trying contacts for the first time, ordering them, and picking them up. I will definitely be returning to their office in years to come.

Always a great experience at Aucello Eyecare Center. Dr. Aucello is very caring and has the experience to identify problems early so they can be taken care of with a better chance of success. She's excellent at explaining things. The team there is pleasant and helpful. Great selection of frames and other eyewear. Very happy with everything.

Both my husband and I have seen Dr. Aucello for years and have always been impressed by her attentiveness to eye care examinations and resulting issues. But her willingness to listen to you as a patient relative to one's concerns have impressed us even more. Would highly recommend her to anyone seeking an eye care doctor.