King Family Eye Care - Rocky Hill

I've been a patient at King Family Eye Care for over 15 years, and overall I've had consistently positive experiences, which is why I continue to return. At my most recent visit, there was a moment that felt a bit challenging. While I was checking in, a staff member at the front desk (not the person who officially checked me in, but someone seated nearby) reminded me of the late policy and pointed out that I was 10 minutes late. I take full responsibility for this, as I had mistakenly noted my appointment as 2:45pm when it was actually scheduled for 2:00pm. The reminder itself was delivered respectfully and was not rude. However, it felt difficult in light of a recent experience just a few weeks prior. I had a 9:00am appointment on a day when it was snowing. I did not receive any notification of a cancellation or rescheduling, so I made every effort to arrive on time despite the weather. When I arrived, a LensCrafters representative informed me that the optometrist's office was closed and that patients should be receiving notifications to reschedule. I didn't actually receive notice that my appointment had been canceled until 10:10am--an hour and ten minutes after my scheduled appointment time. Because of that experience, being reminded of the late policy during this recent visit felt a bit unfair, especially considering that I had driven in the snow to honor my appointment when the office had already been closed without timely notice. I completely understand that unexpected circumstances happen, and this is not a negative reflection of the staff member personally. My intention in sharing this is simply to highlight the importance of context before reminding patients about lateness. I take pride in being punctual, and had I realized my error or been asked to reschedule, I would have gladly done so. I value King Family Eye Care and share this feedback in the spirit of continued improvement and mutual understanding.

Excellent. Took me right in and attended to my exam right away. Staff was very professional. Each person knew exactly what to do and did it. I wouldn't hesitate to refer my friends or family to them.

Great experience. Staff was very pleasant and explained the testing. The doctor was excellent, pleasant with the exam and my results. Andrea was helpful in selecting my glasses and explaining my lense prescription. Very patient lol and pleasant..Definitely recommended.

They got me in immediately for an injury (foreign object) in my eye. I did not even have time to complete the paperwork befote I was called back to be seen. The ladies were wonderful, compassionate, & competent. The doctor was not only timely, skilled but also patient & kind. Thank you!!

The staff and Doctor Cropper were kind, considerate, and knowledgeable. Testing was thorough and uncovered a previously unknown problem for which I was referred to a specialist. The doctor's co-location with a LensCrafters store is convenient, and that staff was also excellent.

I have been going here for many years. The Doctor as well as the staff are always very friendly and are very thorough. I highly recommend!!

I was very enjoyable with my Eyes exam @ King Family Care. The staffs are very friendly and pleasant. Dr Sodhi was performed an Exceptional vision procedure. Thank you so much.

I was very happy with my eye exam at King Family Care. The doctor was familiar with the eye condition I have. He provided advice for caring for my eyes related to the specific condition, as well as providing the gym eye exam. I truly appreciated his efforts to go above and beyond the standard eye exam.