Eye Centers of Florida - Bonita Springs

The staff is very rude and defensive. You can't even ask questions without them taking it as an insult. Never going back. Also they said I have astigmatism. For a whole year I had irritated eyes. The next year (2 weeks ago) I told them of my concerns. They didn't do anything different or even look into it. Just a regular cookie cutter appointment. I bought pair of glasses thinking my issues were contacts. They immediately gave me headaches. Got a second opinion and was told they way over corrected for my astigmatism. I would have went two years in a row, just misdiagnosed. Even though I told them my problems started as soon as they prescribed me new contacts for astigmatism. Even though I should follow up with them I'm just going to start over some where else. I don't trust them and don't care about them talking down to me for dare questioning them. ***UPDATE*** My wife talked me into going back since they did collect from my insurance. This time the actual Eye Doctor gave me an exam instead of a tech. So far my contacts are better and she gave me advice about my glasses. Which I wish I would have been given the first time. Also, Despite the reply to this post, a representative of the company never called me. They just posted that reply to this review so people think they followed up to make sure they righted a wrong. They didn't. I had to reach out to them for a follow up.

The examination went very well. Just a couple of issues I hope you can correct for future patients. First I was told that my contacts would arrive in a couple of days I went back after a week. They had not arrived. Another week went by still no contacts. The person finally looked back at the records to find out that the order was entered in your system but the supplier was never notified to fill the order. Once this was accomplished I received the order in a few days. Second issue I applied for a rebate from the contact lens manufacturer. I send a copy of the invoice as required. The manufacturer denied the rebate because your invoice was not detailed enough with the lens description. Please include more details on your invoice so future patients. Thanks

I was happy that I was able to get an appointment fairly quickly. The staff was friendly. They were very busy when I went to pick out a pair of glasses. I would have liked some assistance as to what pair suited me best, but I was on my own. Overall, it was a good experience and I will use them again.

I went to this eye centers after a horrible experience with a different company! The entire staff is incredibly nice and professional! Excellent selection of frames and options for lenses and affordable prices!! The best part of whole experience though is the staff they make you feel welcome and very happy with your purchase and eye health!!!!

I went in to have a fitting for contact lenses and also got a pair of glasses. On my first visit I thought they were ok but my issues came in after I received my items. The glasses that I received I could not see anything out of them! Returned them and the gentleman was trying to tell me that they were as prescribed and the material was different yadda yadda, end result is I can not see through them and they needed to be corrected. My contact lenses were another issue. They did not perform as they were supposed to so another set was to be special ordered. Now my first "special order" came back in 3 days, the new pair, I was told one month! But they BOTH were special orders!! I think the delay in the second pair was because I had come back. So i am waiting now to see how long this will take to be resolved.

While I like the doctors here Jorge is incompetent. I ordered new glasses back in January and they were 'damaged' by FedEx. Jorge had to order a new pair for me which took an additional week but I figured it wasn't his fault - until he called me to ask me to come back into the office to pick out the frames because he didn't know which ones to order. Luckily I knew the name and he was able to reorder for me. I chocked this up to him being new and he forgot. Fast forward to today when my husband went to pick up his glasses - he was told yesterday were ready - and Jorge can't find them. They're my husband's frames and Jorge can't find them. And he basically argued with my husband in the middle of the office about the phone call in which Jorge said they were ready. Not to mention my husband also gave Jorge his Oakley sunglasses for new frames and those aren't done either. Both were promised to be done 2 days ago. He is very disorganized and very unprofessional.

I had went to office saw a pair of $395.00 fames I liked. As soon as I went on lunch and they stated they couldn't help me. I would have to return as the opthomlogist was on lunch. Receptionist stated they were open late tonight arrived at 6:00 pm, office was filled with patients and the door was open. I walked in and stated I saw a pair of frames I likedand would like to purchase. $395.00 not including the prescription!!! I had cash to purchase the frames only to be told I sorry we are closed.... Too bad going somewhere else to spend my 600.00 to 700.00 cash paying patient... Poor customer service...

not really sure what happened here. i don't think they could possibly be this unhelpful to everyone and stay in business, so probably my friend and i got profiled. we arrived on bicycle on a day that it was raining. so we were wet. i think this was the reason we were profile. so here's what actually happened. me and my friend came in. and my friend wanted to know the price of an eye exam and glasses. and the lady he spoke to said she was on lunch and so he needed to talk to the other people. so he spoke to the other people and they said they didn't know how much glasses would cost that it depended on the prescription. but I knew my friend had a basic nearsightedness prescription. it was minus 1.5 diopter. but of course they couldn't just make him glasses because he didn't have the prescription on paper. and in Florida, maybe in the US, that's regulated. you can't just know what type of glasses you need and get them. you have to have a doctor's approval. so they told him the price for the eye exam. but he wanted to know the price of the eye exam and the glasses so he knew how much money he needed to have. anyway they said the optometrist was out to lunch and only she could answer the question. anyway it started raining harder so we ended up hanging around in the shopping center for a while waiting for the rain to stop. about 40 minutes later we were still there so we thought we'd go back and check and see if the optometrist was back. so we ask if the optometrist was back from lunch and were told no. and then when we asked what time the optometrist would be back from lunch. we were told in an hour. so it was 3:46 at that time so I guess the optometrist will be back at 4:46. anyway we happened to still be around in an hour and we came back and we asked and they said they had no information on the price of glasses. and I thought to myself there must be a range, right? like we're telling them it's minus 1.5 diopter and we want the cheapest frames and the cheapest lenses. I don't know how they cannot know how much that costs. if that's the way it is they would make the lenses and not know how much we should pay. I don't think you can put that on a customer's bill. a giant question mark? we don't have cash denominated that way. it all has actual numbers on it. of course they know how much their glasses cost. I think they just decided they don't want to serve us. and they also don't have the decency and guts to tell us they've made that decision.