Eye Associates of Fort Myers

Run awayDon't walk away from this factory long-standing patient.They close their office in north fort.Myers, they reconfirm my appointment.I drive from North Fort Myers to the Fort Myers office because they closed the local office to me. I wait to be called, I give them my insurance information. They no longer accept my insurance. They never checked to verify my insurance at the time. The appointment was made, had they had done that. It would have saved me a trip However, with my advantage plan, I am still entitled to an eye exam, but I guess they don't take that either so a day was wasted.Because somebody could not do their job

The first appointment in Port Charlotte I saw Dr Taibe for the lid surgery and dry eyes. . Dr Taibe said he didn't do eye surgery and that Dr Rubio could help me with my eye lids and the dry eyes. At the first visit with Dr Taibe gave me a discount coupon for Pataday. Pass the patient games begin. I was referred to Eye Associates of Fort Myers FL from Eye Associates Port Charlotte FL to see Raul Hernandez Rubio, DO for an eye lid lift. At the first appointment with Dr Rubio, I was given an eye drop to open my eyelids to see if they responded to that medication and they did. I was given 1 sample to try "several times" in the next two weeks before my next appointment. I asked the nurse how am I supposed to use these eye drops several times when the sample is a onetime dose? She said use it multiple times "wink wink"? I thought how will I be able to keep a onetime dose clean and not spill the remainder? Of course, the remaining sample spilled. I don't understand that If I was to do several trials of this eye drop, I was only given one sample able to use! I had to wait 2 weeks for my next appointment! I also asked Dr Rubio about the dry eyes and he told me he could refer me to another Fellow! It was a game of pass the patient! At the second appointment (another 1 hour drive each way) I was sent to a financial councilor. I notified him that I was in a clinical trial for a GLP-1 medication. He really didn't understand that it was a double-blind study and that no one knew if I was getting the real medication or a placebo. He collected 700.00 prepaid for my procedure and surgery center. On the way home he called me again and he told me he went to "upper management" about the clinical trial and I had two choices, quit the clinical trial or get the surgery. I informed him a second time that my doctor would authorize stopping the medication a week so that I could get the procedure. Then he called me a second time to ask me if I was diabetic, I informed him I was not. He probably should have asked me when I was there! At the third visit an hour away I was given a field of view test. the same test I did a few years ago at the Port Charlotte location! I asked why did I have to drive an hour both ways to get this test! I was told that the same doctor that is doing the procedure had to do the test. I stated you are all the same company! I could have done it in Port Charotte near where I live! Finally, after the third visit, I was sent to another councilor to schedule the actual surgery. I was given a surgery date on 12-30-2025. This surgery date was delayed was because I had to wait two weeks for "one sample" eye drop appointment. When trying to schedule the 12-30-2025 surgery I told the councilor that I had a cruise scheduled for January 3 2026. She informed me that there are restrictions for exposure to salt air and sun, I made a confused look at her, then she left to talk to Dr Rubio. She came back and told me that I had to be available to see Dr Rubio for two weeks after the surgery and that my only options were to cancel my cruise or reschedule after the first of the year. I had met all of my deductible for 2025 and didn't want to have to pay that all over after I had so many hours and visits. Finally frustrated beyond belief I told them to cancel the surgery and that I would find a competent Doctor and facility to get my procedure done.

Great specialist, best reputation in SW Florida. My primary Doc recommended as top choice. I was very happy with my appointment.

Dr Smith and his staff are great. Personal care and definitely not corporate factory-like eye care.

Office staff and doctor are very friendly and courteous. Dr. Smith explains things so you understand.

My eye doctor Alyssa Keating couldn't be bothered to actually look at my eyes. I had to ask her to, and even then, she only looked at one of them. She asked me the same questions repeatedly like she had already forgotten and was so fast pace and high strung like she had 10 too many coffees. I was not expecting this poor level of care. My visit was intended to get me into a medication that my insurance required me to try and fail prior to covering the one I needed. When it came time to fill out the prior authorization form. I spent weeks and weeks crying and stressing out. I called this office tens of times. Keating never called me back. My insurance company read me the report Keating had filed for me, and she couldn't even be bothered to even tell them I tried and failed the medication the insurance wanted me on. What kind of Dr fails to mention the one thing the insurance needed to know? This could have saved me weeks of stress and could have sped up my healing progress. Instead, I spent hours upon hours on the phone with no resolution thanks to Keating. I now travel 4 hours to another location to a dr who takes the time to speak with me, look at my eyes, track my progress and who shows true concern. A dr who isn't just trying to speed through her patients. I couldn't be happier I chose to make a 4 hour trip instead of coming here.

Amazing staff! My first time there was yesterday and I am amazed by the care and professionalism of the staff. From Dr Cameron to the office staff, they go above and beyond to treat you with such amazing care and kindness.

Excellent service. Very professional office staff