Emerald Coast Eye Institute

Unsanitary conditions, long waits, and canceled appointments with very little noticed. Literally no one washes their hands in this place, the technician drops an eye bottle in the trash and picks it up to use it in my eye still didn't wash his hands after digging in the trash, mind you the trash was full of used tissues from last people wiping there eyes. I'm not the biggest germaphobe but I think that was the most disgusting unprofessional thing I've ever seen. I always have to courtesy to show up early to every appointment yet consistently wait 1-2 hours to get seen. I made one appointment in the morning and the doctor cancels last minute and I find out after I drive out of my way there. they even called me to confirm my appointment the day before. Why not cancel the day before and save me the trouble of driving there? The only reason I come here was because I was referred and the doctor seems knowledgeable enough but I have my limits.

I received a call from Emerald coast Eye Institute yesterday Monday Feb 17th 1014 in the morning. They called to confirm my mother's eye appt for the following day. We show up for them to tell my mom that her appointment is not for Tuesday Feb 18 but the original date of Wednesday Feb 19 at 1200. I live about 30 minutes from my mom and she is 84 yrs old. She don't move well and moves slow. They made no attempt to rectify the mistake they made. Or even try to speak with the doctor or slide her in today since they are the ones that messed up. So I wasted a day coming here. So now I have to come back again to the appt. This is not very professional at all. And I was in the military for over 20 yrs. Very unsat........

I have had several visits with Dr. Robinson and also had cataract surgery. Dr. Robinson and his staff were very helpful and knowledgeable regarding my eye health. I am very happy with the outcome of my surgery and my new glasses. I highly recommend Dr. Robinson.

I've had a problematic eye for about a month and saw a local optometrist. He did what he could for me but suggested I see this office for more help. I had an appointment scheduled for several weeks and the day before my appointment Em Coast Eye Inst office calls me and says they have to reschedule me and the next available was end of November! That's 6 weeks away! I told them that was unacceptable, I needed to be seen much sooner than that. They wouldn't help me. Even being a Type 1 diabetic and susceptible to more eye problems they wouldn't find me anything sooner. Based on other reviews, they may have done me a favor though. Beware.

I recommend this place wholeheartedly. I never met Dr Planchard. My procedures were performed by Dr Bellville. He's got a great bedside manner and a sense of humor. I like him a lot. I went in for cataract surgery. Left eye done in September, right eye done in October. I elected to get the the multi focal lenses by Panoptix. The surgery was quick and easy. No discomfort. The next day my vision had improved somewhat, but after my one week checkup, my left eye had gone from 20-200 (legally blind) to 20-25. My right eye went from 20-70 to 20-25 in the same time period. My reading vision is 20-16. No glasses. No need for them at all. I see things I haven't seen in 3-4 years. I find it almost miraculous. Don't put it off, there's nothing to it and the benefits outweigh any price. Update: 10/1/24 It has been 4-5 years since I had my cataract surgery. I go for checkups every 6 months. Great service and little waiting times. Personnel are wonderful. My vision hasn't changed at all since surgery. 20-25 distance, 20-15 reading. Go for the multi focal if you can. Best money I ever spent

I had PRK surgery. My recovery was very long and every visit the technician literally looked terrified and wouldn't make eye contact. Dr. Planchard always made excuses and tried to convince us that I was just one of the unlucky ones. However, after seeing a specialist and having her say she "had never seen anyone's cornea so flattened after PRK surgery", I am quite certain that my surgery was botched. I have blurry vision which has gotten progressively worse and I can't even wear contacts because of the damage to my corneas.

My husband, and myself, are very happy with Dr Planchard, as well as his nurse who is so kind and caring. Also Brandi gets 5 stars for staying with me after hours when I got drops in my eyes and could not see to drive and had to wait for a ride (after dark) she refused to leave me standing alone out in the parking lot until my ride arrived! Most of the staff are very pleasant with the exception of one male tech that has an attitude problem and tries to rush you through the eye exam.

I had a very successful surgery provided by Dr. Ken Belville. I had a new lens called PanOptix implanted and have had absolutely no issues. My vision is nearly perfect and once completely healed I should have perfect vision. I had one eye corrected to overcome a cataract issue. My eye site was getting really distorted and it was hampering my day to day. I could not be happier with the outcome and the new lens. Just a perfect result that I would recommend to anyone considering this operation. Thanks again!