Magruder Eye Institute

If I could rate a zero star I would. I scheduled an appointment for a certain eye exam for taking a certain medication. The day of the appointment I called and told them if they had anything open prior to my 2:25 appointment I was available and to call me back if they had anything. I received a call back saying they had a 1:00. I show up and sign in. There were a lot of people in the waiting room and A LOT of unhappy people. At first I thought the people waiting were just complaining for no reason. I sat there for one hour. I finally went to the front desk and told her I was told to come in early and now it was almost my original appointment time. She very hatefully ask me who called to tell me they moved my appointment up. I of course, didn't remember who called. She told me my appointment had NOT been moved up. She picks up a pile of papers and told me, everyone's insurance has to be approved before they get in and I was the 8th or 9th in the stack. I just turned and left, I didn't say a word. I came back at my 2:45 appointment and there was another lady standing beside the very friendly (NOT) lady at the front desk. I told her before I sat there again, I wanted to make sure I was on the schedule. She pulled my paperwork and said, "Oh yeah, the machine that you need for your test isn't working today, you'll need to reschedule." If with good reason was VERY upset. I just left before I said something I regretted. I left a message for the office manager to call me and of course, no return phone call. I could not believe this! I will never go back to Magruder Eye Institute again and unless you like being treated this way, you won't either. I think the front desk forgets who pays their paycheck.

This week was my second trip to the Kissimmee location. The front staff is always professional and friendly. The office is always clean and the bathroom always spotless, especially for the amount of people who frequent this location. No worries always more than enough seats to accommodate all. I especially like the informative video that loops on the tv. The doctors are the best at each location I've visited. Definitely the best place to go for overall eye health.

I have been bringing family members here for years but it would greatly benefit them to examine the way that customers are treated when they walk up to the front desk. Some people really don't realize how important it is to be kind and respectful to those who are paying for their paychecks. Customer service is an art and a skill that must be learned and unfortunately not everyone will ever obtain it.

We're done with you guys. Been trying to call for days. This notice says absolutely nothing about when "today" is, incorrect spelling, and no explanation or a contact to reach out to. Just plain CLOSED. I wish I could give zero stars.

Horrible wait time. I had a 2:00 pm appointment. I arrived about 15-20 minutes early per their request. I signed in and waited about 10-15 minutes before I was called to check in. I then waited another 30-40 minutes before I decided to leave. As I was walking out the door (45 minutes after my scheduled appointment time), they called my name to go to the back. My original appointment at the Orlando office for next week was canceled because the doctor wouldn't be in and I rescheduled for today at the Kissimmee office. Before I decided to leave, I heard a staff member tell a patient that they were calling the 1:45 pm appointments. It was already 2:30 pm. They don't respect their patients or their time. I feel like they take advantage because the majority of the patients are senior citizens who depend on others for care and transportation. Therefore they don't have the option of walking out like I did. They even have the audacity to have a "late fee". I should invoice them a late fee for not honoring my appointment time. My time is just as valuable as theirs!

Dr. Lehr is a great professional doctor. Especially Jessica we laughed although I did not know what to expect for treatment. I trust these guys fully with my peepers.

I am writing to formally express my concern regarding the unprofessional scheduling management and poor communication I recently experienced at Magruder Eye Institute. During my appointment, I was left waiting nearly two hours in the waiting room before being seen by the provider. This excessive delay, combined with the lack of clear updates from staff, caused significant frustration. I understand that delays can happen, but the absence of timely communication and consideration for patients' time is unacceptable. As a patient, I value the quality of care your providers deliver, but the overall experience is greatly diminished by issues in scheduling and patient communication. I kindly ask that you review this matter and take steps to improve appointment management so that patients are not left waiting unreasonable amounts of time without explanation. I hope to see improvements in the future so that patients' time is respected as much as their care.

A terrible experience. We arrived at 9:40 for our appointment, and it's now 11:00 AM and they still haven't even called to check in. It's disrespectful because we plan ahead, and my mother has another appointment she needs to attend, and I'm accompanying her, eight months pregnant, waiting this long. If you don't have enough staff to handle so many people, don't schedule so many appointments.