INFINITY EYE CARE CENTER

After visiting the Infinity Eye Care Center located in Tampa, as a first time patient, I am able to say that I will not be using them again for my eye care needs. While, I do think that Dr. Smith provided great service and answered all of my questions, I cannot say the same about his front desk staff. In person at the office and over the phone, I received very poor customer service from Barbara. After my first appointment I was told I would be called back in 5-7 days to come and pick up my sample contacts. After I waited over 2 weeks I called them and was told my sample was ready and that they didn't call because they were short-staffed. This seems like a sorry excuse considering when I walked into the office today to try on my sample contacts, they asked me why I hadn't done so already. This particular center forces you to attend 3 separate appointments in order to ensure that your contacts are a good fit. While, it seems they do this in good faith it is actually so they can charge you a $50 fee that cannot be covered by insurance. As a new patient you have no choice but to go to these appointments and pay this fee, if you want to receive your prescription. Very disappointing service, next time I will attend a better rated and more reliable center.

I never had any issues with this facility until they moved completely to the Tampa location. Staff waited until they were close to closing the day before the morning of my appointment to tell me I didn't have insurance benefits, which was false. Same info I've always used with them. The receptionist not only waited until the last minute to address this but then expected me to drop everything to attend to the matter due to their own negligence. I emailed them and left them voicemails with the info that proved I was in network with the doctor and had benefits but I've received radio silence. Needless to say I never had the appointment and still haven't heard from anyone. Time to find another provider.

The team at Infinity Eye Care is always so helpful, efficient, and upbeat! My family and I cannot say enough good things about Dr. Smith and his staff. Highly recommend this practice for anyone looking for a knowledgeable, friendly eye care establishment.

I have been going to Dr. Smith at Infinity Eye Care for years. He moved an office so the one near Fletcher is great for me! I have had a problem with my eyes and I am a big baby when I don't feel good. Dr. Smith went out of his way to see me promptly and after a thorough exam was able to find my problem and solve the issue for me. He employs a woman named Debra who has been with him for as long as I have gone to him. She is knows her business and has always been terrific in helping me find exactly the right glasses for my style. Her bubbly attitude always makes seeing the doctor a friendly experience. I sent my son and my granddaughter to Infinity and they too were happy with the great care they have gotten. Thank you Dr. Smith and Ms. Debra! Please don't ever retire!!!! Vera

The staff is caring and diligent in helping clients. My mother is a client and she was treated so well. They are very accommodating and knowledgeable.

I have been seeing Dr. Smith for over 10 years and I have always had a good experience with him and his staff. I don't think anyone enjoys getting their eyes checked out, but he takes the time to explain everything including the importance of various screenings and tests. I would recommend him to others.

I've been to a few different eye doctors in the area over the years, and Dr. Smith is by far the best. At every step of the exam, he explained the process and purpose of each test and how the eye functions and changes with age. I walked away with the right prescription and the clearest understanding of my own eyes and proper eye care that I've ever had. His staff was professional and kind while I was in the office, and they've been responsive on the phone since as I've called to order new lenses and ask a couple questions. Would highly recommend!

Dr. Smith and his team did an amazing job! I've never been treated this good at any other place! The medication prescribed worked perfectly and my eye healed in 2 days, I also got contacts to try and realised how uncomfortable were the ones I was wearing before, so I also got a new prescription Thank you so much !!!