Pearle Vision

Let me start with a positive, Dr Angela Lee is outstanding. Her ability to develop rapport and trust with her patients is outstanding. She is very skilled, knowledgeable, comprehensive, and most importantly kind. I would rate her a 5/5 As for the staff at the center I was merely number and someone to process through as quickly as possible. The technician that administered most of the test was not outwardly rude but her dismissive and uncaring attitude towards me made me feel uncomfortable and frankly if I was not going to see Dr. Lee I would have politely declined further interaction with this person. Rating 2/5 Other sales Staff I engage with briefly were generally helpful and just doing there job. I was impressed with the level of technology they offer to their clients. 3.5/5

I've been going to Pearle Vision in East Cobb for nearly 20 years, and I can honestly say they have always taken great care of me. My favorite eye doctor, Dr. Joseph Goncalves is knowledgeable, professional, and truly attentive. The entire staff is friendly, welcoming, and consistently provides excellent service. Every visit is a positive experience, and I always feel confident that I'm in good hands. It's just a great place all around.

Eye Dr - very much recommend. Opticians - definitely do not recommend. Very pleased with the eye doctor and would use him again; he was exceptionally professional and pleasant. I REALLY appreciated that he didn't fly through the vision testing like other eye doctors have (not giving you time to decide which setting actually improves your vision). On the other hand, the assistant/s definitely needs a good bit of coaching on customer service and attitude. Tech wouldn't listen to me when I had something important to ask before we even started or during - her response was dismissive and also incorrect. What I was saying literally impacted what testing needed to be done. She also did not sanitize the places my face would touch chin on the equipment. Pearle's eyewear people (separate company??) with the exception of the man who had been on a call, all had awful customer skills. None of them wanted to be there and it definitely showed! Eyewear choices were much better than before. Needing to spend $1k on one pair of glasses (on sale!) combined with their dismissive rude attitude means next time I'll buy the glasses from someone who can at least be pleasant.

I had the worst experience at this place. Even if you make an appointment, you will still wait a very long time. Be careful, because they are very tricky. If you use insurance, they charge more than what they originally tell you. I went there three times, and every visit had something negative. For a contact lens consultation, they told me one price, but at checkout they added many extra charges without my consent. When I tried to speak with the manager, they were extremely rude. Most of the staff also did not seem to care and were rude as well. I do not recommend this place.

I've been coming to this office for nearly six years and have never had an issue--until now. In the past, the doctors and reception staff have always been polite, welcoming, and professional. At my recent visit to renew my contact lens prescription, I saw a doctor I hadn't met before (a woman with red hair). Unfortunately, the interaction was extremely uncomfortable. She came across as very passive-aggressive and informed me that I had an infection in my right eye. I've always worn Acuvue Oasys lenses, and she explained that they are very lubricated and that, since I'm not always great about taking them out, she recommended switching to a different brand. However, once payment was taken, she handed me the same brand she had just told me she would not recommend. She continued to "un-recommend" them while simultaneously trying to sell them to me, which was incredibly awkward and confusing. Given that she had just said they weren't helping my eye infection, this interaction made me feel very uncomfortable and unsure of the guidance I was receiving. I ultimately left with the brand she initially recommended, based on her medical advice. When I returned to pick up my contacts, the front desk staff was again passive-aggressive. The overall atmosphere felt unwelcoming--staff members simply stared as I walked in, as if I wasn't supposed to be there. The office no longer feels warm or inviting and has lost the family-like hospitality it once had. My mother also recently visited and had a very similar experience. Sadly, after years of loyalty, they've lost two long-time patients because of these interactions. I hope this feedback is taken seriously. Best of luck moving forward.

Always a good experience when I come here! The staff is friendly and so helpful! The doctor took the time to talk to me and gave me great advice. I also got a lot of great help picking out glasses. They're honest in their opinions and will have you leaving with glasses that look good on your face.

I was able to get an appointment on short notice and was seen right away after I got there. Everyone was kind, accommodating, thorough, and professional. I was prescribed eye drops for an infection and picked it up from my pharmacy within the hour.. my experience couldn't have been any smoother! Thanks to all!!

I have been a customer of several years and my recent experience has led me to not return to Pearle Vision. The front desk staff girls are very rude and unprofessional (acted like I was a bother). The manager struggled to pull up my vision insurance when I was already in the system and had made previous purchases at this store (no changes to insurance). Not sure what the issue was. Everything is an upsale - they try to nickle and dime you. Overall lacking professionalism and would 100% advise to go to another store / service provider as this store is truly miserable to deal with. Pay attention to the other negative Google reviews.