North Idaho Eye Institute

My 5 year old son who has ADHD loved it here! He is a little anxious around doctors and strangers but was so comfortable here. Staff was so friendly and patient with him and able to complete a full exam (they even convinced him to let them dilate his eyes). All of our questions and concerns were addressed and the process was fast and efficient, getting paperwork filled out online was easy, and quick scheduling. Highly recommend North Idaho Institute for anyone with high energy/anxious kiddos.

Chipotle is more forthcoming with their "extra charges" than this facility. At least I know the guac is extra. I went in for what I thought was a routine eye exam. I checked in and even said "never had my vision checked so I just thought I should get a little exam." Upon checking out, they told me that with my vision insurance, I'm only responsible for $10. 2 weeks later I receive a bill totaling $355. They said because I asked a question about something, the doctor did a more "in depth" exam, without asking me if I wanted said exam, or telling me it wasn't covered under my vision insurance because it is medical. If I wanted a "self-pay" discount, which by the way is 50% LESS than what they charge people with insurance, I shouldn't have used my vision insurance (that covered nothing). Since I did, the billing woman now said she needs "supervisor approval" to get the 50% discount. What in the CROOKERY is that? Anyways, long story long, you better ask questions (or don't because they'll charge you $400). Be careful with them.

From the moment I walked in, the front desk staff made me feel so welcome and comfortable. They were friendly, professional, and very efficient in handling all the paperwork. Dr. Calderwood was fantastic--very thorough and took the time to explain everything clearly. Teresa is great. She makes all of the tedious tests comfortable and fun. Overall, everyone was incredibly friendly and professional, and I felt well taken care of from start to finish. I highly recommend Dr. Calderwood and the staff at North Idaho Eye Institute!

Great people here I'm very happy with the results.

First rate care, great staff and Dr Granier is a fantastic doctor and person. I've been a patient of NIEI for over 20 years. Eye health is so very important, regardless of your age. NIEI will give you the best care!

The nurse was super friendly, and very informative. Just a real good people person. The eye dr was just as friendly and nice! Great team over there!

I went in just seeking knowledge about LASIK and if I'd even be a viable candidate. They were upfront, honest, and so helpful. I mostly spoke with Heather and loved not only how knowledgeable she and everyone I spoke with are but also that they will not give you fluff. If they feel it will do more damage they will be honest. You only get sight once. They do not push you. They didn't even charge me until I had my actual surgery. Absolutely amazing group to work with and would encourage anyone and everyone to come here for any eye care needs.

I have been going to N. Idaho Eye for over 20 years also many family members. I have been always treated professionally by the Doctors and staff . The only problem I have had lately has been with scheduling. They need to have more training for the different needs in some procedures.