The Eye Associates

Had a great experience at The Eye Associates in Boise. The front desk staff was friendly and welcoming. There was a bit of a wait during checkout, but nothing unreasonable. The doctor and exam staff (not sure of everyone's exact titles) were excellent -- very informative, accommodating, and they had a great sense of humor, which made the appointment feel relaxed and comfortable. They also have a new selection of eyeglasses with competitive pricing, which was a nice bonus. Overall, professional, knowledgeable, and personable staff. I'd definitely recommend them.

I was very pleased with my experience at the Eye Associates. From the beginning everyone was so pleasant & professional. I was impressed with Danny who took a lot of time with me & getting my numbers correct. Dr Kent was awesome. Very easy to talk with about any of my concerns. I will be back next year & hope that my eyes are still healthy. I also want to Thank Emily who was very knowledgeable & helpful. Thank you all

I Am soooo grateful that Dr Kent could work me back into his practice again! Because my AMD went "wet " in January; I had an injection at another clinic; and definitely missed complete professionalism! I truly appreciate & respect Dr Kent's staff, & most of all I completely trust & respect him! Having complete trust in someone who is taking care of your eyesight, is a Blessing in itself!! Thank you everyone at Eye Associates !!

I have experienced some significant changes to my vision recently and the care and treatment I have received is superb. My recent appointment with Dr Rammell was for an updated eye exam after retina surgery. I had many questions and all were discussed and answered thoroughly. An experience two years ago left me very anxious about my vision and all of my concerns were alleviated. I have complete faith and trust with these doctors and highly recommend them for all levels of vision care.

I went in to be checked for cataracts because I was told by a previous doctor that I needed surgery. The equipment in this office was very impressive as was the professionalism of the assistants running the various machines. After extremely thorough testing (2 hours), I saw Dr Kent. He had reviewed the results and told me I did NOT need surgery! So glad I found this office.

I was impressed by the ladies helping me to check in and the lady who ran all of the test. She explain what she was doing and what to expect when examing my eyes. I had to wait quite a while to see Dr. Kent. Once he came in he explained everything to me. He took the time to make sure I understood everything. He took his time to make sure I understood everything we talked about and help me sent up my cataract surgery and that I was clear on everything that I needed to do and how the procedure would work.

Honest opinion, I'm glad I went to The Eye Associates. I scheduled an appointment for a LASIK consultation after having a few concerns about the place I originally went to, where I never spoke to the doctor and they immediately wanted to schedule the LASIK before even reviewing my scans. The Eye Associates appointment was at 8, I did have to wait a little bit, maybe 20 minutes or so to finally start the consultation, but everyone was friendly and I had a cookie and some coffee while I waited. Dr. Kent walked me through what he was seeing with my eyes and suggested not going forward with the LASIK at this time and trying a few things first. It is rare that you see that kind of honesty anywhere these days especially when it means the business could lose out on easy profits, and instead chose to do what was right for me. I plan on taking the suggestions he gave me and if I still feel like trying to go forward with it, he said to come back in two months to see where my eyes were at and he would discuss it with me.

I was not happy about my experience at the Caldwell office. The first thing I noticed when I walked up to the door was a sign that said they were no longer taking VSP insurance and then made excuses as to why not. I thought, well that's a bummer but I have EyeMed not VSP so I didn't worry about it. Unfortunately, I found out later that they don't take EyeMed either! So, I ended up having to pay for the visit out of pocket!! I should have verified it first though. To add insult to injury I asked for a detailed receipt and she said 'oh, we can't do that here, only at the Meridian office'! What?! How unprofessional! Then she said she could mail it to me and I'm still waiting almost 2 weeks later. Also unprofessional was the cleanliness of the office. When I opened the front door and took the first step into the building I was almost knocked over with a very strong smell of animals like it used to be an animal shelter or veterinarian's office! They said they had been in the building for a long time and wasn't aware of its past history. It was an old building and looked like it had all the original furniture in it and was very run down. There were some fabric chairs in one room that I refused to sit in because they were covered in pet hair. The trash cans in every room were overflowing with garbage to the point where it was all over the floor around the cans! They had antiquated equipment that had a funny smell like it hadn't been cleaned in a long time. I'm talking about the stuff they have you rest your chin and forehead on...gross! I felt that the exam itself was amateurish and not very professional. The technician was nice enough though. Then I get to the doctor and his exam. He was professional enough but I got the distinct impression that he was trying to set me up for future business. I won't go into that because I can't prove anything. They did have a very good selection of frames in the office but I felt like they were more expensive than they should be. The optician was professional and helpful. My overall experience was not a good one and I won't be going back.