Gailey Eye Clinic

Everyone was very friendly and Lexi was the best. After surgery she had cookies ready for everyone that had surgery that day. Staff. Doctor and staff at the local office near me are very nice and helpful. I was concerned about something, I called Lexi and was seen with in couple hours and was very helpful to help me understand and feel comfortable.

Unhelpful and rude. Came in for a routine eye exam while visiting back home on December 18th last year. They gave me my prescription with most of the numbers I needed, except for my pupillary distance number. I didn't realize I needed the number to get glasses and was not informed of needing to buy glasses with them in order to get that number. I called last month about possibly getting a new appointment to get the number...no call back. My husband calls and they call back explaining it's standard procedure to not get pupillary distance measured unless we get glasses from them, but goes on to say we can come in and get it checked for free. So which is it? When we ask if my pupillary distance had been recorded at my last appointment under my name before I got married, "Kathy/ Kathleen" from the glasses center or front desk - don't really care or remember her name - she kept rudely interrupting us and not letting us ask if it would be under either of my parent's account since they were the ones who purchased my previous pair of glasses from there. This is the clinic that my family has gone to for years since living in Bloomington. All of my hometown friends also frequent here as well, but I can no longer recommend this place. I hope whatever bad day that woman was having gets better and learns to treat people with kindness instead of immediately catching a bad attitude with someone asking a simple question. Disappointing.

The whole experience for my Lasix procedure was seamless and amazing. Lexi, the Lasix coordinator, specifically was amazing. She was super helpful and always took time to explain any questions I had and also was very available if I had any questions, even out of the office! I would recommend this office to anyone who is interested in Lasix!

Had a magnificient experience with the assistant and the doctor. They were truy great! All the way until the front desk. The incredible experience was dampened by the front desk check out who treated me like I was an annoyance or an interruption. They didnt seem to want to go to all the trouble of telling me what the price was and what my insurance would pay for. I felt like I was an inconvenience. Was wonderful until then.

Gailey only responding to good reviews should tell you all you need to know, but here is more reason to not trust this place: This is the worst eye doctor I have ever gone to. I had to go here for cataracts after retina surgery, and at the follow up a week later, Dr. Harmon said "wait, you had retina surgery, and have oil in your eye?? You never told me that. I didn't put the lense in that I should have if you had oil in your eye". He absolutely knew I oil in my eye from my retina surgery, considering I was referred to him from my retina surgery, I had my retina surgeries at the same surgical center he did my cataracts surgery at. Fast forward to my year follow up. They told me I was doing a cataract check, and proceeded to do my whole vision test, but skipping my contact exam. Now, when I try to go to my regular eye doctor, they say I can't use my insurance until 2027 because Gailey did a test I never asked for This place has given me so much emotional stress.

I've had it with this place. Where to start? First of all they have now gone the route of profit over customer and have a tech do the refraction exam instead of the Dr which I have never experienced in 15 years of wearing contacts. After the exam where I saw the Dr for a total of 3 minutes I was sent home in a pair of trial contacts. I experienced vision issues almost immediately and called the office to let them know. The response was "Your prescription hasn't changed so everything should be fine" After explaining yet again that it wasn't I was told to come by and pick up another set of lenses because there must be something wrong with the first ones. Changed my lenses. Same issue. I called to tell them about it and got the exact same response. After again telling them that my vision was not right and I am having headaches wearing the contacts I was gifted with a visit to the contact department because the Dr said my contacts must not be fitting correctly. In contacts they explained that, you guessed it, my prescription hadn't changed so I shouldn't be having problems. He did then tell me that there was an option in my prescription to up the power........first I heard about this. We tried that out. It still didn't work. Very blurry in my right eye still and still headaches when wearing them. I finally get them to agree to a recheck with the Dr. I waited an hour to see the Dr and was late to an appointment with a client. All this just for the Dr to confirm my prescription and tell me that the issue was that I was sent home the first time with contacts that were not the correct power because they didn't have the right ones in stock. When the lenses were changed at the 2nd visit they upped the power to too high of a power because again, they didn't have my correct one in stock. So All this time I was complaining that something didn't seem right only to be gaslighted that everything was the same as it always was only to find out that my contacts were wrong the entire time AND everyone knew about it. The cherry on top of all of this is that Gailey billed my health insurance for the visit even though I made it very clear that I don't have coverage and I was self pay. I got the bill later for $150 more than the agreed self pay amount because they were billing me at insurance rates. I had to call and have them adjust the bill TWICE before it was correct. Some people would have just paid it which I assume is exactly what they would have liked so they can pocketed some extra money. This place used to be my go to but it has gone waaaaay downhill and I'm now beginning my search for new eye care. In my opinion, you should NOT come to Gailey. It isn't worth the literal headaches they give.

had eye surgery and Dr. Harmon performed my surgery and I am very happy with the results of the surgery. Also, from day one, one of the caring and knowledgeable staff members accompanied me and gave me all the necessary information. Even after the surgery, she guided me with any questions I had. Her name is Lexi and I am very grateful to her.

Jodi did an absolutely amazing job helping me pick out my glasses! She has such a great eye for style and found the perfect pair that gave me a fresh new look. Honestly, it felt like she saved my marriage--my spouse can't stop complimenting me now! I was so impressed with her professionalism, her patience, and how prompt and attentive she was throughout the whole process. If you're looking for someone who truly cares about helping you look and feel your best, Jodi is the one to see.