Emily Konczal

Everything was great from start to finish! The tech was great and Dr. Moore was amazing. She took the time to listen which is extremely important and answered all my questions and went over everything thoroughly. Even better was that I was able to pick up my new prescription glasses in less than an hour. Dr. Moore comes highly recommended by me.

Everyone is so friendly and amazing! Before Corey left, he was ALWAYS helpful and attentive. I didn't think I would get the same quality service since he relocated. I was wrong! Everyone was so helpful! Angel really was amazing! Corey can't be replace but Angel is a great stand in as my go to person when I'm there! He is super knowledgeable, very professional, and so helpful!!! I'm glad to have run into him yesterday during my appointment

This is my second time coming to the Chicago Ridge location and I am very pleased with their service. I was late for my appointment but they were still able to squeeze me in without any issues. All personnel were very courteous and professional. The doctor is amazing...he takes his time to explain your results. I completely recommend this location for your eye care needs!!!

I really enjoyed the customer service, it was perfect everything was in a timely manner and everyone was patient. The representatives took their time with each customer that entered the store (asking questions) the appearance of the store was very well-kept and very well lit up. The displays that was showcase throughout the store was overwhelming stunning and nice at the same time. What I enjoy was that when you tried on different frames there was a separate container to place them in so that they can properly be clean due to the Covid that's surging the nation. I look forward to doing more purchases and services with this LensCrafters

Dr. Kling was very professional and informative. Laura was extremely helpful and addressed all my concerns. She listened and made me feel confident in my purchase. I will continue to come back here. This is the only eye place that I feel took time to hear my questions attentively and where I didn't feel pressured into paying for something that I didn't like.

Great experience! I was greeted at the door with genuine smiles & was even seen earlier than my scheduled appointment. The Doctor was personable and professional & the team sort of moved like well-oiled machine. I'll definitely revisit this location.

This place is constantly messing up. The staff is nice, but for the last three years in a row I have not gone without some type of mistake happing with my order. Last year, somewhere between the maker and the store, my glasses got lost and I had to call and ask after two weeks to find this out, then the replacement pair had a defective lenses, so after 6 weeks I finally had my glasses. This year I ordered three pairs. Two were great, but the third pair was nowhere near the glasses I ordered. Same brand, but wrong shape and color. I am not sure how mistakes like this happen. It was corrected and the right glasses we ready quickly, but this is still very upsetting. Once? Fine. But this place continues to fail over and over. Again, nice staff. But ridiculous mistakes.

My husband and I went to get our first eye exam. It really helped that we filled out our new patient forms beforehand; we were taken almost immediately. My exams went well, the woman who took care of me was very knowledgeable and explained my insurance benefits and what my eyes looked like before I even met Dr. Kling. I was able to take my time and look around. When it came to my husband's exam, however, I was very disappointed that the insurance information wasn't explained to him in as much detail. He was not offered the exams and same services as I was. I know I overreacted and was upset that he didn't receive as much help as myself, but we were mostly there for him since he really needed the eye exam more. The person who took care of him assumed he didn't have the same insurance as myself ( even though I wrote it down) and wanted to charge him extra for the exam. I had hoped this experience wouldn't be as stressful as others had warned me, not with this location, but with the process in general. Overall, we had a good experience and everything was corrected. I am very excited to get my first pair of glasses.